Management Information Systems
Published on 22. February 2012
Book
Paperback/Softback
640 pages
978-0-470-88919-0 (ISBN)
Description
This new first edition from best-selling author Kelly Rainer, and highly respected coauthor, Hugh Watson, supports your teaching goals by allowing for maximum flexibility of coverage, and by engaging students with a tested pedagogical structure. Utilizing flexible Learning Units comprised of tightly coupled concepts and Student Activities, Rainer transports the student from passively learning about IS to doing IS in a realistic context. Plug IT In learning extensions enable instructors to introduce material of interest at their discretion. Plug IT In's cover such topics as project management, business processes, and information asset protection.
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Content
Chapter 1 Introduction to Information Systems 2
1.1 Why Should I Study Information Systems? 5
1.2 Overview of Computer-Based Information Systems 12
1.3 How Does IT Impact Organizations? 22
1.4 Why Are Information Systems Important to Society? 25
Chapter 2 Organizational Strategy, Competitive Advantage, and Information Systems 42
2.1 Business Pressures, Organizational Responses, and IT Support 45
2.2 Competitive Advantage and Strategic Information Systems 56
2.3 Business-IT Alignment 63
Chapter 3 Data and Knowledge Management 80
3.1 Managing Data 83
3.2 The Database Approach 86
3.3 Database Management Systems 93
3.4 Data Warehouses and Data Marts 100
3.5 Knowledge Management 108
Chapter 4 Telecommunications and Networking 126
4.1 What Is a Computer Network? 129
4.2 Network Fundamentals 132
4.3 The Internet and the World Wide Web 139
4.4 Network Applications 145
Chapter 5 Business Intelligence 172
5.1 Managers and Decision Making 175
5.2 What Is Business Intelligence? 180
5.3 Business Intelligence Applications for Data Analysis 185
5.4 Business Intelligence Applications for Presenting Results 188
5.5 Business Intelligence in Action: Corporate Performance Management 194
Chapter 6 Ethics and Privacy 210
6.1 Ethical Issues 212
6.2 Privacy 218
Chapter 7 Information Security 236
7.1 Introduction to Information Security 238
7.2 Unintentional Threats to Information Systems 241
7.3 Deliberate Threats to Information Systems 245
7.4 What Companies Are Doing to Protect Information Resources 252
7.5 Information Security Controls 255
Chapter 8 Web 2.0 and Social Networks 280
8.1 Web 2.0 Underlying Technologies 282
8.2 Web 2.0 Applications 285
8.3 Categories of Web 2.0 Sites 292
Chapter 9 E-Business and E-Commerce 312
9.1 Overview of E-Business and E-Commerce 315
9.2 Business-to-Consumer (B2C) Electronic Commerce 321
9.3 Business-to-Business (B2B) Electronic Commerce 330
9.4 Electronic Payments 333
9.5 Ethical and Legal Issues in E-Business 337
Chapter 10 Wireless, Mobile Computing, and Mobile Commerce 354
10.1 Wireless Technologies 357
10.2 Wireless Computer Networks and Internet Access 363
10.3 Mobile Computing and Mobile Commerce 370
10.4 Pervasive Computing 378
10.5 Wireless Security 381
Chapter 11 Information Systems Within the Organization 398
11.1 Transaction Processing Systems 400
11.2 Functional Area Information Systems 402
11.3 Enterprise Resource Planning Systems 409
11.4 Reports 414
Chapter 12 Extending the Organization to Customers 428
12.1 Defi ning Customer Relationship Management 430
12.2 Operational Customer Relationship Management Systems 435
12.3 Analytical Customer Relationship Management Systems 440
12.4 Other Types of Customer Relationship Management Systems 441
Chapter 13 Extending the Organization Along the Supply Chain 458
13.1 Supply Chains 460
13.2 Supply Chain Management 463
13.3 Information Technology Support for Supply Chain Management 469
Chapter 14 Acquiring Information Systems and Applications 484
14.1 Planning for and Justifying IT Applications 486
14.2 Strategies for Acquiring IT Applications 491
14.3 The Traditional Systems Development Life Cycle 499
14.4 Alternative Methods and Tools for Systems Development 505
14.5 Vendor and Software Selection 509
Plug IT In 1 Business Processes and Business Process Management 525
PI1.1 Business Processes 525
PI1.2 Business Process Reengineering and Business Process Management 530
Plug IT In 2 Hardware and Software 535
Introduction 535
PI2.1 Introduction to Hardware 536
PI2.2 Introduction to Software 547
Plug IT In 3 Emerging Types of Enterprise Computing 561
PI3.1 Introduction 562
PI3.2 Server Farms 563
PI3.3 Virtualization 563
PI3.4 Grid Computing 565
PI3.5 Utility Computing 566
PI3.6 Cloud Computing 566
PI3.7 Emerging Software Trends 570
Plug IT In 4 Intelligent Systems 575
PI4.1 Introduction to Intelligent Systems 575
PI4.2 Expert Systems 578
PI4.3 Neural Networks 584
PI4.4 Fuzzy Logic 586
PI4.5 Genetic Algorithms 587
PI4.6 Intelligent Agents 588
Plug IT In 5 Project Management 595
PI5.1 Project Management for Information Systems Projects 595
PI5.2 The Project Management Process 598
PI5.3 The Project Management Body of Knowledge 600
Plug IT In 6 Protecting Your Information Assets 607
PI6.1 How to Protect Your Assets: The Basics 607
PI6.2 Behavioral Actions to Protect Your Information Assets 609
PI6.3 Computer-Based Actions to Protect Your Information Assets 613
Index 633
1.1 Why Should I Study Information Systems? 5
1.2 Overview of Computer-Based Information Systems 12
1.3 How Does IT Impact Organizations? 22
1.4 Why Are Information Systems Important to Society? 25
Chapter 2 Organizational Strategy, Competitive Advantage, and Information Systems 42
2.1 Business Pressures, Organizational Responses, and IT Support 45
2.2 Competitive Advantage and Strategic Information Systems 56
2.3 Business-IT Alignment 63
Chapter 3 Data and Knowledge Management 80
3.1 Managing Data 83
3.2 The Database Approach 86
3.3 Database Management Systems 93
3.4 Data Warehouses and Data Marts 100
3.5 Knowledge Management 108
Chapter 4 Telecommunications and Networking 126
4.1 What Is a Computer Network? 129
4.2 Network Fundamentals 132
4.3 The Internet and the World Wide Web 139
4.4 Network Applications 145
Chapter 5 Business Intelligence 172
5.1 Managers and Decision Making 175
5.2 What Is Business Intelligence? 180
5.3 Business Intelligence Applications for Data Analysis 185
5.4 Business Intelligence Applications for Presenting Results 188
5.5 Business Intelligence in Action: Corporate Performance Management 194
Chapter 6 Ethics and Privacy 210
6.1 Ethical Issues 212
6.2 Privacy 218
Chapter 7 Information Security 236
7.1 Introduction to Information Security 238
7.2 Unintentional Threats to Information Systems 241
7.3 Deliberate Threats to Information Systems 245
7.4 What Companies Are Doing to Protect Information Resources 252
7.5 Information Security Controls 255
Chapter 8 Web 2.0 and Social Networks 280
8.1 Web 2.0 Underlying Technologies 282
8.2 Web 2.0 Applications 285
8.3 Categories of Web 2.0 Sites 292
Chapter 9 E-Business and E-Commerce 312
9.1 Overview of E-Business and E-Commerce 315
9.2 Business-to-Consumer (B2C) Electronic Commerce 321
9.3 Business-to-Business (B2B) Electronic Commerce 330
9.4 Electronic Payments 333
9.5 Ethical and Legal Issues in E-Business 337
Chapter 10 Wireless, Mobile Computing, and Mobile Commerce 354
10.1 Wireless Technologies 357
10.2 Wireless Computer Networks and Internet Access 363
10.3 Mobile Computing and Mobile Commerce 370
10.4 Pervasive Computing 378
10.5 Wireless Security 381
Chapter 11 Information Systems Within the Organization 398
11.1 Transaction Processing Systems 400
11.2 Functional Area Information Systems 402
11.3 Enterprise Resource Planning Systems 409
11.4 Reports 414
Chapter 12 Extending the Organization to Customers 428
12.1 Defi ning Customer Relationship Management 430
12.2 Operational Customer Relationship Management Systems 435
12.3 Analytical Customer Relationship Management Systems 440
12.4 Other Types of Customer Relationship Management Systems 441
Chapter 13 Extending the Organization Along the Supply Chain 458
13.1 Supply Chains 460
13.2 Supply Chain Management 463
13.3 Information Technology Support for Supply Chain Management 469
Chapter 14 Acquiring Information Systems and Applications 484
14.1 Planning for and Justifying IT Applications 486
14.2 Strategies for Acquiring IT Applications 491
14.3 The Traditional Systems Development Life Cycle 499
14.4 Alternative Methods and Tools for Systems Development 505
14.5 Vendor and Software Selection 509
Plug IT In 1 Business Processes and Business Process Management 525
PI1.1 Business Processes 525
PI1.2 Business Process Reengineering and Business Process Management 530
Plug IT In 2 Hardware and Software 535
Introduction 535
PI2.1 Introduction to Hardware 536
PI2.2 Introduction to Software 547
Plug IT In 3 Emerging Types of Enterprise Computing 561
PI3.1 Introduction 562
PI3.2 Server Farms 563
PI3.3 Virtualization 563
PI3.4 Grid Computing 565
PI3.5 Utility Computing 566
PI3.6 Cloud Computing 566
PI3.7 Emerging Software Trends 570
Plug IT In 4 Intelligent Systems 575
PI4.1 Introduction to Intelligent Systems 575
PI4.2 Expert Systems 578
PI4.3 Neural Networks 584
PI4.4 Fuzzy Logic 586
PI4.5 Genetic Algorithms 587
PI4.6 Intelligent Agents 588
Plug IT In 5 Project Management 595
PI5.1 Project Management for Information Systems Projects 595
PI5.2 The Project Management Process 598
PI5.3 The Project Management Body of Knowledge 600
Plug IT In 6 Protecting Your Information Assets 607
PI6.1 How to Protect Your Assets: The Basics 607
PI6.2 Behavioral Actions to Protect Your Information Assets 609
PI6.3 Computer-Based Actions to Protect Your Information Assets 613
Index 633