The Handbook of Quality Management 2E (PB)
2nd Edition
Published on 11. July 2023
Book
Paperback/Softback
496 pages
978-1-265-82923-0 (ISBN)
Description
Publisher's Note: Products purchased from Third Party sellers are not guaranteed by the publisher for quality, authenticity, or access to any online entitlements included with the product.The definitive guide to organizational excellence--completely updatedFully revised for the latest American Society for Quality (ASQ) Certified Manager of Quality/Organizational Excellence (CMQ/QE) Body of Knowledge, The Handbook for Quality Management: A Complete Guide to Operational Excellence, Second Edition offers in-depth guidance on effectively applying the principles of quality management in today's business environment and delivering superior results. Designed to help you prepare for and pass the ASQ CMQ/QE exam, this authoritative volume also serves as an essential on-the-job reference.
Coverage includes:
Business-integrated quality systems
Organizational structures
The quality function
Approaches to quality
Customer-focused organizations
Integrated planning
Strategic planning
Understanding customer expectations and needs
Benchmarking
Organizational assessment
Process control
Quantifying process variation
Quality audits
Supply chain management
Continuous improvement
Effective change management
Six Sigma methodology, including detailed descriptions of the DMAIC and DMADV approaches
Management of human resources
Motivation theories and principles
Management styles
Resource requirements to manage the quality function
Over the past 40 years, the quality management discipline has undergone steady evolution from disparate quality assurance efforts to strategic, business-integrated functions. Today's quality manager must be able to plan and implement measurable, cost-effective process-improvement initiatives across the organization.
Written by two of the foremost authorities on the subject and fully updated for the latest American Society for Quality (ASQ) Certified Manager of Quality/Organizational Excellence (CMQ/OE) Body of Knowledge, The Handbook for Quality Management, Second Edition provides an operational guide to the proper understanding and application of quality management in the current business environment. It serves as a primary reference source for an organization's quality program and for anyone seeking to pass the CMQ/OE exam, given by the ASQ.
The Handbook for Quality Management: A Complete Guide to Operational Excellence, Second Edition:
Clearly defines quality management principles and their application within a cross section of industries
Integrates the application of Theory of Constraints, Six Sigma, and Lean thinking into the Quality Management discipline
Contains detailed methods for planning, including customer needs recognition, benchmarking, and organizational assessments
Discusses controls such as statistical process control, audits, and supply chain management
Explains the stages of continuous improvement
Incorporates classic motivation theory with more current management practices advocated by Joiner, Senge, and Deming, among others
Coverage includes:
Business-integrated quality systems
Organizational structures
The quality function
Approaches to quality
Customer-focused organizations
Integrated planning
Strategic planning
Understanding customer expectations and needs
Benchmarking
Organizational assessment
Process control
Quantifying process variation
Quality audits
Supply chain management
Continuous improvement
Effective change management
Six Sigma methodology, including detailed descriptions of the DMAIC and DMADV approaches
Management of human resources
Motivation theories and principles
Management styles
Resource requirements to manage the quality function
Over the past 40 years, the quality management discipline has undergone steady evolution from disparate quality assurance efforts to strategic, business-integrated functions. Today's quality manager must be able to plan and implement measurable, cost-effective process-improvement initiatives across the organization.
Written by two of the foremost authorities on the subject and fully updated for the latest American Society for Quality (ASQ) Certified Manager of Quality/Organizational Excellence (CMQ/OE) Body of Knowledge, The Handbook for Quality Management, Second Edition provides an operational guide to the proper understanding and application of quality management in the current business environment. It serves as a primary reference source for an organization's quality program and for anyone seeking to pass the CMQ/OE exam, given by the ASQ.
The Handbook for Quality Management: A Complete Guide to Operational Excellence, Second Edition:
Clearly defines quality management principles and their application within a cross section of industries
Integrates the application of Theory of Constraints, Six Sigma, and Lean thinking into the Quality Management discipline
Contains detailed methods for planning, including customer needs recognition, benchmarking, and organizational assessments
Discusses controls such as statistical process control, audits, and supply chain management
Explains the stages of continuous improvement
Incorporates classic motivation theory with more current management practices advocated by Joiner, Senge, and Deming, among others
More details
Edition
2nd Revised edition
Language
English
Place of publication
OH
United States
Edition type
Revised edition
Product notice
Paperback (trade)
Unsewn / adhesive bound
Dimensions
Height: 235 mm
Width: 191 mm
Thickness: 25 mm
Weight
848 gr
ISBN-13
978-1-265-82923-0 (9781265829230)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Person
Thomas Pyzdek is a quality consultant, entrepreneur, author, educator, software developer, and speaker. He writes a regular column for Quality Digest and is a Fellow of the American Society for Quality (ASQ). He conducts seminars on Six Sigma for the American Society for Quality, and has received that organizations "Edwards" award. His clients and employers cover a wide range of industries including Ford, GM, McDonald's, Avon, Hughes Aircraft Company Missile Systems Group, and the Tucson Medical Center.