Looking Out, Looking in
12th Edition
Published on 7. December 2006
Book
Hardback
480 pages
978-0-495-09580-4 (ISBN)
Description
Used by more than a million students, LOOKING OUT, LOOKING IN, Twelfth Edition, continues its outstanding tradition of combining current information with a fun, reader-friendly voice that links course topics to your everyday life. You'll discover the reasons to improve your interpersonal skills and sharpen your critical understanding of the communication process through diverse and compelling examples that illustrate how communication skills can affect both the world around us and our own lives. Improve your relationships and your future career success, with the only text that offers the tools that have been proven to build better communication skills for almost 30 years!
More details
Edition
12th Revised edition
Language
English
Place of publication
Belmont, CA
United States
Publishing group
Cengage Learning, Inc
Target group
Professional and scholarly
Edition type
Revised edition
Dimensions
Height: 254 mm
Width: 206 mm
Thickness: 25 mm
Weight
1022 gr
ISBN-13
978-0-495-09580-4 (9780495095804)
Copyright in bibliographic data is held by Nielsen Book Services Limited or its licensors: all rights reserved.
Schweitzer Classification
Persons
Content
1. A FIRST LOOK AT INTERPERSONAL COMMUNICATION. Why We Communicate. The Process of Communication. Communication Principles and Misconceptions. The Nature of Interpersonal Communication. What Makes an Effective Communicator? 2. COMMUNICATION AND IDENTITY: CREATING AND PRESENTING THE SELF. Communication and the Self-Concept. Presenting the Self: Communication as Identity Management. 3. PERCEPTION: WHAT YOU SEE IS WHAT YOU GET. The Perception Process Influences on Perception. Common Tendencies in Perception. Perception Checking. Empathy and Communication. 4. EMOTIONS: THINKING, FEELING, AND COMMUNICATING. What Are Emotions? Influences on Emotional Expression. Guidelines for Expressing Emotions. Managing Difficult Emotions. 5. LANGUAGE: BARRIER AND BRIDGE. Language Is Symbolic. Understandings and Misunderstandings. The Impact of Language. Gender and Language. Culture and Language. 6. NONVERBAL COMMUNICATION: MESSAGES BEYOND WORDS. Characteristics of Nonverbal Communication. Influences on Nonverbal Communication. Types of Nonverbal Communication. 7. LISTENING: MORE THAN MEETS THE EAR. Listening Defined. Elements in the Listening Process. The Challenge of Listening. Types of Listening Responses. 8. COMMUNICATION AND RELATIONAL DYNAMICS. Why We Form Relationships. Relational Development and Maintenance . Communicating About Relationships. 9. INTIMACY AND DISTANCE IN RELATIONAL COMMUNICATION. Intimacy in Relationships . Self-Disclosure in Relationships. Alternatives to Self-Disclosure. 10. IMPROVING COMMUNICATION CLIMATES. Communication Climate: The Key to Positive Relationships. Defensiveness: Causes and Remedies. Saving Face: The Clear Message Format. Responding Nondefensively to Criticism. 11. MANAGING INTERPERSONAL CONFLICTS. The Nature of Conflict. Conflict Styles. Conflict in Relational Systems. Variables in Conflict Styles. Constructive Conflict Skills. Constructive Conflict: Questions and Answers.