Maximising Performance in Insurance Operations
Published on 28. September 1999
Book
Hardback
224 pages
978-0-8493-0105-6 (ISBN)
Description
Never before have so many critical issues emerged in the boardroom. Never before have top management had to design and implement so many complex projects - such as the millennium bug, merger and integration - within such a short time frame. Maximising Performance in Insurance Operations gives you the tools you need to respond in practical and effective ways to these new challenges.
The book describes the factors that must be managed and provides guidance on the best way to structure a practical approach to solving problems. The authors examine the issues that cause change and the critical management tools required to deliver positive results. They discuss how to ensure that the results can be sustained into the future.
Managers at all levels must adapt to new demands that require superb project management skills and excellent day to day general management qualities. Maximising Performance in Insurance Operations provides a hands-on guide to delivering operational excellence when faced with complex challenges.
Features
The book describes the factors that must be managed and provides guidance on the best way to structure a practical approach to solving problems. The authors examine the issues that cause change and the critical management tools required to deliver positive results. They discuss how to ensure that the results can be sustained into the future.
Managers at all levels must adapt to new demands that require superb project management skills and excellent day to day general management qualities. Maximising Performance in Insurance Operations provides a hands-on guide to delivering operational excellence when faced with complex challenges.
Features
More details
Language
English
Place of publication
Bosa Roca
United States
Publishing group
Taylor & Francis Inc
Target group
Professional and scholarly
Dimensions
Height: 235 mm
Width: 156 mm
Weight
567 gr
ISBN-13
978-0-8493-0105-6 (9780849301056)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Persons
Content
Recognising the Need to Change
Introduction
External Change Drivers
Internal Change Drivers
Analysing What Needs Changing by How Much
Next Steps - What to do After the Analysis Stage
Recognising the Need to Change - Putting an Analysis Study Together
Recognising the Need to Change - A Case Study
Chapter Summary
Improving Profitability
Introduction
Reducing the Cost Base - How to Get Started
Staff Costs
Other Cost Reduction Opportunities
Premises Review
IT Review
General Expenditure Review
Putting a Cost Reduction Programme Together
Improving Profitability: A Client Case Study
Chapter Summary
Preparing for Change
Introduction
Producing a Robust Plan of Action
Setting up the Programme Team
Instituting a Communication Srtategy
Establishing a Programme Identity
Putting a Project Start-Up Plan Together
Preparing for Change: A Case Study
Chapter Summary
Realising All Available Benefits
Introduction
Establishing the Possible
Delivering the Possible
What Might Get in the Way
Putting Together a Programme for Realising All Available Benefits
Realising All Available Benefits: A Case Study
Chapter Summary
Mobilising the Rest of the Organisation
Introduction
The Executive
Line Management
Staff
The Programme Team
Putting Together a Programme to Mobilise the rest of the Organisation
Mobilising the Rest of the Organisation: A Case Study
Chapter Summary
Conducting Successful Mergers
Introduction
Feasibility Study
Putting a Merger Feasibility Programme Together
Merging Two Operations - Making it Happen
Putting a Merger Programme Together
Merging Two Organisations: A Case Study
Chapter Study
Establishing an Effective Insuring Operation
Introduction
Developing a Blueprint for the Insurance Operation
Setting Up an Insurance Operation
Putting Together a Programme for Establishing an Effective Insurance Operation
Establishing an Effective Insurance Operation: A Case Study
Chapter Summary
Sustaining the Benefits and Continuous Improvements
Introduction
External Drivers of Change
Internal Drivers of Change
Target Based Performance Management
Formal Health Checks
Sustaining the Benefits - Putting a Programme Together
Sustaining the Benefits and Continuous Improvements: A Case Study
Chapter Summary
Introduction
External Change Drivers
Internal Change Drivers
Analysing What Needs Changing by How Much
Next Steps - What to do After the Analysis Stage
Recognising the Need to Change - Putting an Analysis Study Together
Recognising the Need to Change - A Case Study
Chapter Summary
Improving Profitability
Introduction
Reducing the Cost Base - How to Get Started
Staff Costs
Other Cost Reduction Opportunities
Premises Review
IT Review
General Expenditure Review
Putting a Cost Reduction Programme Together
Improving Profitability: A Client Case Study
Chapter Summary
Preparing for Change
Introduction
Producing a Robust Plan of Action
Setting up the Programme Team
Instituting a Communication Srtategy
Establishing a Programme Identity
Putting a Project Start-Up Plan Together
Preparing for Change: A Case Study
Chapter Summary
Realising All Available Benefits
Introduction
Establishing the Possible
Delivering the Possible
What Might Get in the Way
Putting Together a Programme for Realising All Available Benefits
Realising All Available Benefits: A Case Study
Chapter Summary
Mobilising the Rest of the Organisation
Introduction
The Executive
Line Management
Staff
The Programme Team
Putting Together a Programme to Mobilise the rest of the Organisation
Mobilising the Rest of the Organisation: A Case Study
Chapter Summary
Conducting Successful Mergers
Introduction
Feasibility Study
Putting a Merger Feasibility Programme Together
Merging Two Operations - Making it Happen
Putting a Merger Programme Together
Merging Two Organisations: A Case Study
Chapter Study
Establishing an Effective Insuring Operation
Introduction
Developing a Blueprint for the Insurance Operation
Setting Up an Insurance Operation
Putting Together a Programme for Establishing an Effective Insurance Operation
Establishing an Effective Insurance Operation: A Case Study
Chapter Summary
Sustaining the Benefits and Continuous Improvements
Introduction
External Drivers of Change
Internal Drivers of Change
Target Based Performance Management
Formal Health Checks
Sustaining the Benefits - Putting a Programme Together
Sustaining the Benefits and Continuous Improvements: A Case Study
Chapter Summary