Creating a World Class Quality Organization
10 Essentials for Business Success
Published on 30. September 1995
Book
Hardback
256 pages
978-0-7494-1740-6 (ISBN)
Description
This practical guide is designed to help organizations identify and diagnose their current effectiveness in respect of ten essentials for business success. The book shows how companies can appraise and improve their performance, customer satisfaction and business results.
More details
Language
English
Place of publication
London
United Kingdom
Target group
Professional and scholarly
Illustrations
bibliography
Dimensions
Height: 234 mm
Width: 153 mm
ISBN-13
978-0-7494-1740-6 (9780749417406)
Copyright in bibliographic data is held by Nielsen Book Services Limited or its licensors: all rights reserved.
Schweitzer Classification
Content
Customer centred organizations; customer centred leadership; customer centred strategy; management of people; training and development; management of resources; process control and improvement; customer satisfaction; employee satisfaction; community satisfaction; investor satisfaction. Appendix: the European Quality Award.