Change Manager
Careers in IT service management
Book
Paperback/Softback
150 pages
978-1-78017-303-0 (ISBN)
Description
Change management is about the control of all changes that have an effect on the IT services and hence the business of an organisation. This practical book describes the change manager role in depth including purpose, required skills and career progression. It also covers relevant tools, standards and frameworks. Based on the author's extensive experience and on industry best practice, it is essential reading for those new to the role or interested in developing a better understanding of what it entails.
More details
Series
Edition
UK ed.
Language
English
Place of publication
Swindon
United Kingdom
Publishing group
BCS Learning & Development Limited
Target group
Professional and scholarly
Dimensions
Height: 187 mm
Width: 129 mm
ISBN-13
978-1-78017-303-0 (9781780173030)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Content
Foreword Acknowledgement Abbreviations Glossary 1. INTRODUCTION 2. OVERVIEW OF THE MANAGEMENT OF CHANGE Introduction to service management Introduction to change management 3. THE ROLE OF CHANGE MANAGER Purpose of the role Attributes, knowledge and skills Skills Framework for the Information Age Roles and responsibilities Interfaces and dependencies 4. TOOLS, METHODS AND TECHNIQUES Implementation, improvement techniques and practices Methods and techniques Control, measurement and reporting methods Review and audit of change management activities Use of change management techniques Standards and frameworks Tools CAREER PROGRESSION AND RELATED ROLES CASE STUDIES APPENDICES