Service Design
From Insight to Implementation
Published on 13. March 2013
Book
Paperback/Softback
216 pages
978-1-933820-33-0 (ISBN)
Description
Service Design is an eminently practical guide to designing services that work for people. It offers powerful insights, methods, and case studies to help you design, implement, and measure multichannel service experiences with greater impact for customers, businesses, and society.
More details
Language
English
Place of publication
United States
Dimensions
Height: 229 mm
Width: 152 mm
Thickness: 13 mm
Weight
323 gr
ISBN-13
978-1-933820-33-0 (9781933820330)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Other editions
Additional editions
E-Book
03/2013
1st Edition
Rosenfeld Media
€41.99
Available for download