Management
Meeting and Exceeding Customer Expectations
8th Edition
Published on 10. March 2004
Book
Hardback
784 pages
978-0-324-25913-1 (ISBN)
Description
A comprehensive survey of the principles and practices of management as they are currently being applied in the United States and around the world. Two continuing themes throughout are the continuous effort to meet or exceed customers' needs and that organisations and their people have to be guided by effective leadership.
More details
Edition
8th Revised edition
Language
English
Place of publication
Mason, OH
United States
Publishing group
Cengage Learning, Inc
Target group
College/higher education
Edition type
Revised edition
Illustrations
Illustrations (some col.)
Dimensions
Height: 254 mm
Width: 203 mm
Thickness: 38 mm
Weight
1588 gr
ISBN-13
978-0-324-25913-1 (9780324259131)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification