Management
Meeting and Exceeding Customer Expectations
7th Edition
Published on 16. July 2001
Book
Hardback
797 pages
978-0-324-02725-9 (ISBN)
More details
Edition
7th Revised edition
Language
English
Place of publication
Mason, OH
United States
Publishing group
Cengage Learning, Inc
Target group
Professional and scholarly
Edition type
Revised edition
Illustrations
illustrations (some colour)
Dimensions
Height: 254 mm
Width: 210 mm
Weight
1701 gr
ISBN-13
978-0-324-02725-9 (9780324027259)
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Schweitzer Classification