Managing Difficult People
A Survival Guide For Handling Any Employee
2nd Edition
Published on 8. October 2004
Book
Paperback/Softback
224 pages
978-1-59337-186-9 (ISBN)
Description
Don't Let Negaholics Rule Your Workplace!
As a manager, you're sandwiched between the pressure of senior executives and the demands of your own staff memebers. The last thing you need is an unruly employee whose chronic "negaholic" attitude upsets your office applecart and affects the morale of your entire staff.
Managing Difficult People gives you the tools you need to cope with all kinds of difficult employees. From sneaky slackers to resident office tormentors, this handy guide cuts to the chase, helping you identify and deal with specific personality types such as The Bully, The Complainer or Whiner, The Procrastinator, The Know-It-All, The Silent Type, The Social Butterfly, The "No People Skills" Person, The Rookie, The Overly Sensitive Person, and The Manipulator.
As a manager, you're sandwiched between the pressure of senior executives and the demands of your own staff memebers. The last thing you need is an unruly employee whose chronic "negaholic" attitude upsets your office applecart and affects the morale of your entire staff.
Managing Difficult People gives you the tools you need to cope with all kinds of difficult employees. From sneaky slackers to resident office tormentors, this handy guide cuts to the chase, helping you identify and deal with specific personality types such as The Bully, The Complainer or Whiner, The Procrastinator, The Know-It-All, The Silent Type, The Social Butterfly, The "No People Skills" Person, The Rookie, The Overly Sensitive Person, and The Manipulator.
More details
Edition
2nd edition
Language
English
Place of publication
Holbrook, MA
United States
Product notice
Paperback (trade)
Dimensions
Height: 178 mm
Width: 108 mm
Thickness: 15 mm
Weight
145 gr
ISBN-13
978-1-59337-186-9 (9781593371869)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Other editions
Additional editions
E-Book
10/2004
1st Edition
Adams Media
€0.99
Available for download
Person
Marilyn Pincus is an author and a consultant to management who has written for many major publishers of business information. She writes policies, procedures, and specialty material for the Arizona Aerospace Foundation, the Tucson Osteopathic Medical Foundation, and other clients. Her books spotlighting business success skills have been published in eight languages. She is a member of the International Association of Business Communicators and Toastmasters International. Ms. Pincus is a resident of Sun Lakes, Arizona.