The Human Resources Scorecard
Butterworth-Heinemann (Publisher)
2nd Edition
Book
Paperback/Softback
300 pages
978-0-7506-8278-7 (ISBN)
Description
Now in its second edition, the "HR Scorecard" provides a comprehensive step-by-step process to integrating a scorecard approach to the Human Resources function. The authors demonstrate how the HR function is helping to deliver its organizations strategic goals. Demonstrating value is key and the ROI process developed by co-author Jack Phillips, aids HR management in determining and improving the bottom-line impact that human resource programs have on an organization. Fully updated and revised, this new edition also has a companion book of cases available.The major features of this book include: a proven methodology to implement within your organization; a practical approach with examples and illustrations; and, implementation strategies for building accountability into HR programs. This book is an invaluable reference for professionals involved in performance management and those actively implementing the scorecard approach. It is also an important text for those HR managers continuing their professional development through certification programs. It is a step by step guide for measuring the impact of human resource management within an organization.
It incorporates new case studies for practical application in the workplace. It is fully updated reflecting the current trends and issues in the field.
Now in its second edition, the "HR Scorecard" provides a comprehensive step-by-step process to integrating a scorecard approach to the Human Resources function. The authors demonstrate how the HR function is helping to deliver its organizations strategic goals. Demonstrating value is key and the ROI process developed by co-author Jack Phillips, aids HR management in determining and improving the bottom-line impact that human resource programs have on an organization. Fully updated and revised, this new edition also has a companion book of cases available.The major features of this book include: a proven methodology to implement within your organization; a practical approach with examples and illustrations; and, implementation strategies for building accountability into HR programs. This book is an invaluable reference for professionals involved in performance management and those actively implementing the scorecard approach. It is also an important text for those HR managers continuing their professional development through certification programs. It is a step by step guide for measuring the impact of human resource management within an organization.
It incorporates new case studies for practical application in the workplace. It is fully updated reflecting the current trends and issues in the field.
It incorporates new case studies for practical application in the workplace. It is fully updated reflecting the current trends and issues in the field.
Now in its second edition, the "HR Scorecard" provides a comprehensive step-by-step process to integrating a scorecard approach to the Human Resources function. The authors demonstrate how the HR function is helping to deliver its organizations strategic goals. Demonstrating value is key and the ROI process developed by co-author Jack Phillips, aids HR management in determining and improving the bottom-line impact that human resource programs have on an organization. Fully updated and revised, this new edition also has a companion book of cases available.The major features of this book include: a proven methodology to implement within your organization; a practical approach with examples and illustrations; and, implementation strategies for building accountability into HR programs. This book is an invaluable reference for professionals involved in performance management and those actively implementing the scorecard approach. It is also an important text for those HR managers continuing their professional development through certification programs. It is a step by step guide for measuring the impact of human resource management within an organization.
It incorporates new case studies for practical application in the workplace. It is fully updated reflecting the current trends and issues in the field.
More details
Edition
2nd Revised edition
Language
English
Place of publication
Oxford
United Kingdom
Publishing group
Elsevier Science & Technology
Target group
Professional and scholarly
Edition type
Revised edition
Dimensions
Height: 246 mm
Width: 189 mm
ISBN-13
978-0-7506-8278-7 (9780750682787)
Copyright in bibliographic data is held by Nielsen Book Services Limited or its licensors: all rights reserved.
Schweitzer Classification
Persons
Jack J. Phillips, PhD, is a world-renowned expert on measurement and evaluation and chair of the ROI Institute, Inc., which provides consulting services, workshops and keynote addresses for Fortune 500 companies and major organizations around the world. He developed the ROI Methodology, a revolutionary process that provides bottom-line figures and accountability for all types of training, performance improvement, human resources and technology programs and is used worldwide by corporations, governments and non-profit organizations. His expertise in measurement and evaluation is based on nearly thirty years of corporate experience in five industries. He has served as training and development manager at two Fortune 500 firms, senior HR officer at two firms, president of a regional federal savings bank, and management professor at a major state university. Phillips is the author or editor of more than 30 books and more than 100 articles. Patti Phillips, PhD., president and CEO of the ROI Institute, Inc., earned her doctoral degree in International Development and her masters degree in Public and Private Management. Early in her professional career, she was a corporate manager who observed performance improvement initiatives from the client perspective and knew that results were imperative. As manager of a market planning and research organization for a large electric utility, she and her team were responsible for the development of electric utility rate programs for residential and commercial customers. In this role, she played an integral part in establishing Marketing University, a learning environment that supported the needs of new sales and marketing representatives. Internationally known as an accountability, measurement, and evaluation expert, Ms. Phillips facilitates workshops all over the world and consults with US and international organizations public, private, non-profit, and educational on implementing the ROI Methodology. She is the author of The Bottomline on ROI, CEP Press (2002), which won the 2003 ISPI Award of Excellence. She is editor or co-author of Return on Investment (ROI) Basics (ASTD 2006), ROI at Work: Best-Practice Case Studies from the Real World (ASTD Press 2005), Proving the Value of HR: How and Why to Measure ROI (SHRM 2005), The Human Resources Scorecard: Measuring the Return on Investment (Butterworth-Heinemann, 2001), and Measuring ROI in the Public Sector (ASTD 2002). Ron Drew Stone is an author, international consultant and presenter, and one of the worlds most recognized and accomplished authorities on improving and measuring training and performance improvement interventions. He provides consulting services in performance improvement, linking training to organization business measures, designing training for results and ROI, and measuring program results. Ron also certifies practitioners in the ROI process, and conducts a full range of public and in-house performance improvement and measurement workshops. He also conducts a workshop on situational needs assessment. Ron has over 30 years of diverse experience in economic development, engineering, training, and human resources. He has authored several books and has contributed to numerous published case studies and resource books. He is a certified change consultant. He has a BBA from Georgia State University.
Jack J. Phillips, PhD, is a world-renowned expert on measurement and evaluation and chair of the ROI Institute, Inc., which provides consulting services, workshops and keynote addresses for Fortune 500 companies and major organizations around the world. He developed the ROI Methodology, a revolutionary process that provides bottom-line figures and accountability for all types of training, performance improvement, human resources and technology programs and is used worldwide by corporations, governments and non-profit organizations. His expertise in measurement and evaluation is based on nearly thirty years of corporate experience in five industries. He has served as training and development manager at two Fortune 500 firms, senior HR officer at two firms, president of a regional federal savings bank, and management professor at a major state university. Phillips is the author or editor of more than 30 books and more than 100 articles. Patti Phillips, PhD., president and CEO of the ROI Institute, Inc., earned her doctoral degree in International Development and her masters degree in Public and Private Management. Early in her professional career, she was a corporate manager who observed performance improvement initiatives from the client perspective and knew that results were imperative. As manager of a market planning and research organization for a large electric utility, she and her team were responsible for the development of electric utility rate programs for residential and commercial customers. In this role, she played an integral part in establishing Marketing University, a learning environment that supported the needs of new sales and marketing representatives. Internationally known as an accountability, measurement, and evaluation expert, Ms. Phillips facilitates workshops all over the world and consults with US and international organizations public, private, non-profit, and educational on implementing the ROI Methodology. She is the author of The Bottomline on ROI, CEP Press (2002), which won the 2003 ISPI Award of Excellence. She is editor or co-author of Return on Investment (ROI) Basics (ASTD 2006), ROI at Work: Best-Practice Case Studies from the Real World (ASTD Press 2005), Proving the Value of HR: How and Why to Measure ROI (SHRM 2005), The Human Resources Scorecard: Measuring the Return on Investment (Butterworth-Heinemann, 2001), and Measuring ROI in the Public Sector (ASTD 2002). Ron Drew Stone is an author, international consultant and presenter, and one of the worlds most recognized and accomplished authorities on improving and measuring training and performance improvement interventions. He provides consulting services in performance improvement, linking training to organization business measures, designing training for results and ROI, and measuring program results. Ron also certifies practitioners in the ROI process, and conducts a full range of public and in-house performance improvement and measurement workshops. He also conducts a workshop on situational needs assessment. Ron has over 30 years of diverse experience in economic development, engineering, training, and human resources. He has authored several books and has contributed to numerous published case studies and resource books. He is a certified change consultant. He has a BBA from Georgia State University.
Jack J. Phillips, PhD, is a world-renowned expert on measurement and evaluation and chair of the ROI Institute, Inc., which provides consulting services, workshops and keynote addresses for Fortune 500 companies and major organizations around the world. He developed the ROI Methodology, a revolutionary process that provides bottom-line figures and accountability for all types of training, performance improvement, human resources and technology programs and is used worldwide by corporations, governments and non-profit organizations. His expertise in measurement and evaluation is based on nearly thirty years of corporate experience in five industries. He has served as training and development manager at two Fortune 500 firms, senior HR officer at two firms, president of a regional federal savings bank, and management professor at a major state university. Phillips is the author or editor of more than 30 books and more than 100 articles. Patti Phillips, PhD., president and CEO of the ROI Institute, Inc., earned her doctoral degree in International Development and her masters degree in Public and Private Management. Early in her professional career, she was a corporate manager who observed performance improvement initiatives from the client perspective and knew that results were imperative. As manager of a market planning and research organization for a large electric utility, she and her team were responsible for the development of electric utility rate programs for residential and commercial customers. In this role, she played an integral part in establishing Marketing University, a learning environment that supported the needs of new sales and marketing representatives. Internationally known as an accountability, measurement, and evaluation expert, Ms. Phillips facilitates workshops all over the world and consults with US and international organizations public, private, non-profit, and educational on implementing the ROI Methodology. She is the author of The Bottomline on ROI, CEP Press (2002), which won the 2003 ISPI Award of Excellence. She is editor or co-author of Return on Investment (ROI) Basics (ASTD 2006), ROI at Work: Best-Practice Case Studies from the Real World (ASTD Press 2005), Proving the Value of HR: How and Why to Measure ROI (SHRM 2005), The Human Resources Scorecard: Measuring the Return on Investment (Butterworth-Heinemann, 2001), and Measuring ROI in the Public Sector (ASTD 2002). Ron Drew Stone is an author, international consultant and presenter, and one of the worlds most recognized and accomplished authorities on improving and measuring training and performance improvement interventions. He provides consulting services in performance improvement, linking training to organization business measures, designing training for results and ROI, and measuring program results. Ron also certifies practitioners in the ROI process, and conducts a full range of public and in-house performance improvement and measurement workshops. He also conducts a workshop on situational needs assessment. Ron has over 30 years of diverse experience in economic development, engineering, training, and human resources. He has authored several books and has contributed to numerous published case studies and resource books. He is a certified change consultant. He has a BBA from Georgia State University.
Content
Part I. The Need for ROI in Human Resources: HR Scorecard Options, The Business Case for ROI, Initial Analysis & Planning; Part II The ROI Process Step by Step: Collecting Data, Isolating the Effects of an HR Program, Converting Data to Monetary Value, Monitoring the Cost of Human Resource Programs, Calculating the Return on Investment, Identifying Intangible Measures, Communicating Results; Part III Important Issues with ROI Implementation: Forecasting the ROI, Implementation Issues