How to Measure Training Success
A Practical Guide to Evaluating Training Programs
Published on 1. September 2001
Book
Hardback
300 pages
978-0-07-135295-6 (ISBN)
Description
This is a handbook for trainers and human resource managers who want to show how the training they provide directly benefits their organization's strategic goals. The book presents tools for collecting six types of data useful in evaluating the success of any training. The six types of data all have a chapter devoted to them: client satisfaction: knowledge and skill acquisition; application and implementation of training on the job; business unit impact; return on investment; and intangible benfits. There are also tools to help assess the return on investment in a company's training scheme.
More details
Language
English
Place of publication
New York
United States
Publishing group
McGraw-Hill Education - Europe
Target group
College/higher education
Professional and scholarly
Illustrations
10 illustrations
Dimensions
Height: 254 mm
Width: 203 mm
ISBN-13
978-0-07-135295-6 (9780071352956)
Copyright in bibliographic data is held by Nielsen Book Services Limited or its licensors: all rights reserved.
Schweitzer Classification
Persons
Dr. Jack Phillips has more than 27 years of professional experience in human resource development and management, and has served as training and development manager at two Fortune 500 firms, senior HR executive at two firms, president of a regional bank, and management professor at a major state university. In 1992, Phillips founded Performance Resources Organization (PRO), an international consulting firm specializing in accountability issues, including ROI. PRO provides a full range of services and publications to support assessment, measurement and evaluation. In six years, PRO has become the global leader in accountability and has pioneered the application of ROI to a wide variety of a non-financial processes. Among Phillip's clients are some of the world's most respected companies including: AT&T, Bell Atlantic, Bristol-Myers Squibb, Canadian Imperial Bank of Commerce, Compaq, DHL Worldwide Express, Deloitte & Touche, Federal Express, First Union National Bank, Lockheed Martin, Motorola, Nortel, Singapore Airlines, Volvo of North America, and Xerox. Phillips has written more than 100 articles for professional, business, and trade publications. Phillips earned undergraduate degrees in electrical engineering, physics, and mathematics form Southern Polytechnic State University and Oglethorpe University; a Master's in Decision Sciences from Georgia State University; and a Ph.D. in Human Resource Management from the University of Alabama. In 1987 he won the Yoder-Heneman Personnel Creative Application Award from the Society for Human Resource Management for an ROI Study of a gainsharing plan. Co-author Ron Stone is Vice President and Chief Consulting Officer of Performance Resources Organization, and consults directly on evaluation projects with a broad range of international clients. Stone also conducts public and inhouse workshops on the ROI Process.
Content
Introduction; How Consultant's Can Prove the Value of Their Work to Current and Future Clients; How Clients Can Evaluate the Effectiveness and Bottom Line Contribution of Their Consultants; Accountability: The Missing Link in the Consulting Process; Measuring the Return on Investment: A Search for the Best Practices in Consulting; How to Measure Consulting ROI Even When You Don't Have Time; The "ROI Process Model" for Consulting; Collecting Data After the Consulting Intervention; Isolating the Effects of the Consulting Intervention; Converting Data on Consulting Results into Financial Impact; Tabulting the Costs of the Intevention; Calculating the Return on Investment; Identifying Intangible Measures; Forecasting ROI; Implementation Issues; Appendices