Successful Reengineering
Wiley (Publisher)
Published on 15. June 1994
Book
Hardback
336 pages
978-0-471-28602-8 (ISBN)
Description
"This book provides a much-needed focus on implementation -- clearly the most difficult aspect of reengineering." --Thomas H. Davenport, Partner and Director of Research The Ernest & Young Center for Business Innovation "Successful Reengineering is an eminently practical handbook. Read it before embarking on a major reengineering effort to help avoid the pitfalls of the terrain." --Robin L. Renn, Senior Vice President Quality and Reengineering American Express "Petrozzo and Stepper show how to translate the lofty concepts into actionable programs. They show how empowerment, teaming, and continuous improvement must all merge together when implementing reengineering. The book is must reading for any organization or individual who wants a hands-on, how-to understanding of the subject."--Earl Naumann, Author of Creating Customer Value
More details
Language
English
Place of publication
New York
United States
Publishing group
John Wiley and Sons Ltd
Target group
College/higher education
Professional and scholarly
Dimensions
Height: 235 mm
Width: 165 mm
Thickness: 27 mm
Weight
656 gr
ISBN-13
978-0-471-28602-8 (9780471286028)
Copyright in bibliographic data is held by Nielsen Book Services Limited or its licensors: all rights reserved.
Schweitzer Classification
Other editions
Previous edition

Daniel P. Petrozzo | John C. Stepper
Implementing Reengineering
An In-depth Guide to Reengineering Using Information Technology
Book
02/1994
Van Nostrand Reinhold Company
€48.47
Article exhausted; check for reprint
Persons
About the Authors Daniel P. Petrozzo leads the Reengineering Services Division of International Data Operations, a Mahwah, New Jersey-based consulting firm. Previously, he was an independent consultant for over ten years specializing in information technology and radical operational improvement programs. John C. Stepper is currently at Morgan Stanley, a global financial services firm headquartered in New York City, where he is applying technology and reengineering methods to redefine their operations. John was formerly with AT&T Bell Laboratories, where he was responsible for reengineering telecommunications processes as well as planning network operations and support systems.
Content
Phase I: Discover. Phase II: Hunt and Gather. Phase III: Innovate and Build. Phase IV: Reorganize, Retrain, Retool. Appendix. Suggested Reading. References. Index.