Handbook of Public Administration

THE CHALLENGE OF MANAGING THE CHANGING PUBLIC SECTOR; Governing the Millenium - D. Kettl; The National Government in Transition - C. Newland; Engines of Change: Leading from the States - C. Stenberg; Adjusting to Changing Expectations at the Local Level - B. Cigler; The Cahnging Character of the Public Sector - H. Milward; THE KEYSTONES OF ACCOUNTABILITY AND RESPONSIVENESS; Enhancing Accountability - B. Romzek; Understanding What the Law Says About Administrative Responsibility - P. Cooper; Achieving High Performance in Public Organizations; Building an Effective Organizational Culture - H. Rainey; SHAPING AND IMPLEMENTING POLICY-FROM POLITICAL ARENAS TO PROGRAM DELIVERY; Developing Effective Relations with Legislatures - A. Khademian; Empowering Citizens - J. Parr & D. Lampe; Managing Intergovernmental Processes - R. Agranoff; Designing effective Programs - C. Eoyang & P. Spencer; Implementing Public Programs - L. O'Toole; Managing Contracts and Grants - R. O'Leary; EFFECTIVE BUDGETING AND FISCAL ADMINISTRATION; Strategies for the New Budgeting - I. Rubin; Budgeting for Public Programs - G. Cope; Designing and Administering Governmnet Revenue Systems - J. Mikesell; Measuring and Reporting Financial Condition - R. Berne; Administering Public Debt - C. Johnson; MANAGING HUMAN RESOURCES; Evolving Public Service Systems - P. Ingraham; Enhancing Employee Performance - L. Wise; Compensating Public Employees - C. Pounian & J. Fuller; Training and Development for Organizational Performance - M. Budd & M. Broad; Realizing the Promise of Diversity - S. Ospina; Managing Relations with Organized Employees - R. Kearney; TOOLS AND METHODS TO PROMOTE EFFECTIVENESS; Strategic Planning Options for the Public Sector - J. Bryson & W. Roering; Leading and Managing Strategic Change - D. Eadie; Facilitating Organizational Development and Change - R. Golembiewski; Listening to Customers - M. Barzelay & C. Moukheibir; Tracking the Quality of Services - H. Hatry; Evaluating Public Programs - K. Newcomer; Managing Information Systems - K. Kraemer; Designing and Managing the Procurement Process - S. Macmanus; PUBLIC ADMINISTRATION SKILLS; Leading in a Shared-Power World - B. Crosby; Managing Conflicts Creatively - S. Faerman; Negotiating for the Public Good - L. Bingham; Communicating Effectively - J. Garnett; Developing Intrapersonal Skills - R. Denhardt & M. Aristigueta; THE PROFESSIONAL PRACTICE OF PUBLIC ADMINISTRATION; Professional Standard and Ethics - C. Lewis & B. Catron; Understanding Your Liability as a Public Administrator - C. Wise; Effective Enterprises, Effective Administrators - J. Perry.