Managing Human Resources in the Human Services

Managerial supervisors are those persons who supervise direct service staff, who oversee human service programmes and who perform macro practice tasks in their agencies on a daily basis. They are not clinical supervisors who oversee the treatment aspects of direct practice; nor are they administrators at the executive level. This book addresses the challenges facing the often under-appreciated managerial supervisors who oversee and provide a crucial organizational structure for work that occurs in human service across the country. According to authors Perlmutter, Bailey, and Netting the successful managerial supervisor must be able to create and develop the organizational culture in which client-centered practice can occur, balance the demands of administrative leadership with those of workers who see clients, keep a client-centered focus amid the paradoxes that arise in the process and maintain a healthy professional presence. This text provides guidance to students of administration and to practitioners on the many difficult issues that arise for the managerial supervisor.