An Introduction to Service Design
Designing the Invisible
2nd Edition
Will be published approx. on 11. June 2026
Book
Paperback/Softback
344 pages
978-1-350-32450-3 (ISBN)
Description
Designing services requires specific ways of thinking and working that draw from all corners of design, management and innovation. Starting from first principles of service design concepts and theory, through sustainability and the politics of service design, to implementation and evaluation, this is a thorough introduction to the broad discipline of designing what is often invisible - but essential - to users.
In this fully updated new edition of Lara Penin's bestselling book she brings us: - More digital-only and hybrid service design examples- A new section specifically covering service blueprints
- Expanded methodological coverage, including multi/trans disciplinary methods, especially ethnography and critical reframing
- Critical discussion and exploration of insights in case studies
>An indispensable companion for students on their service design journey.
More details
Edition
2nd ed.
Language
English
Place of publication
London
United Kingdom
Publishing group
Bloomsbury Publishing PLC
Product notice
Paperback (trade)
Unsewn / adhesive bound
Dimensions
Height: 270 mm
Width: 210 mm
Thickness: 25 mm
Weight
454 gr
ISBN-13
978-1-350-32450-3 (9781350324503)
Copyright in bibliographic data is held by Nielsen Book Services Limited or its licensors: all rights reserved.
Schweitzer Classification
Person
Lara Penin is an Associate Professor of Transdisciplinary Design at Parsons School of Design, USA where she has been director of the Transdisciplinary Design graduate program from 2015 to 2019. A full-time faculty in the School of Design Strategies since joining The New School in 2008, she has taught in the Transdisciplinary Design MFA, the Integrated Design BFA and the Strategic Design and Management BBA programs teaching studios, intensive and elective courses involving service design for public interest, systems thinking and participatory methods as well as advising master degree theses. Lara is also a core faculty member of the new Graduate Minor in Civic Service Design and the editor of 'The Disobedience of Design' in the Radical Thinkers in Design series (Bloomsbury).