Leading Out Loud

Foreword by Randy Komisar xiii Preface xvii Prologue xxiii Part One: Leadership Communication: Personal Awareness and Competing Dynamics 1 1 Discovering What Matters 9 Who Are You? 10 What Do You Want? 11 Recognizing and Refl ecting on Your Point of View--Defining Moments 15 Communicating Through the Prism of Your Values 18 Distilling Values into Conviction 18 2 Deepening Emotional Awareness 23 Recognition, Resonance, Regulation, and Response 24 The Neurobiology of Empathy: The Magic of the Mirror 28 Transmitting Empathy to Show Character: Developing Trust 32 Leadership: Empathy in Action 34 3 Connecting with Others 45 Unconscious and Unspoken Harmonies 46 Image and Symbol 48 Analogy and Metaphor 51 Narrative as Connection--Myth, Story, and Experience 56 The Rules of Engagement--Authenticity Is Paramount 64 4 Writing--Applying Discipline to Authenticity 67 Writing as a Process 68 Your Voice Comes Through 71 Documenting Competence and Connection 74 Part Two: The Personal Leadership Communication Guide: Biography with a Purpose 79 5 Establishing Competence and Building Trustworthiness 85 Establishing Competence 85 Building Trust--Authenticity 94 6 Creating Shared Context 115 Building a Common Understanding 116 Evidence: Logic and Data 133 Revealing the Personal: Showing the Passion 134 The Context Complete 136 7 Declaring and Describing the Future 141 Declaration: An Act of Creation 141 Making It Real: Spelling Out the Alternatives 144 Creating the World We Want 152 8 Committing to Action 155 Organizational and Personal Steps Toward Change 155 Personal Commitment, Personal Action 158 Involving Others--Asking for Commitment 165 9 Leadership Communication in Action 171 Projecting Your Message 173 Listening and Responding with Emotional Intelligence 177 The Daily Practice of Leadership Communication 187 Epilogue: Communication: The Cauldron of Leadership 197 Appendixes 201 A: The Choice and Use of Evidence in Leadership Communication 203 B: Framework for Personal Leadership Communication Guide 211 Notes 213 Recommended Reading 219 Acknowledgments 223 About the Author 227 Index 229