Communication and Interpersonal Skills
2nd Edition
Published on 15. May 2015
Book
Paperback/Softback
142 pages
978-1-908625-32-8 (ISBN)
Description
Second edition of a popular book that helps students to develop their communication and interpersonal skills.
This popular book is designed to enable nursing and health care students to improve their communication and interpersonal skills. It provides an introduction to the theory that underpins communication studies and offers opportunities for students to reflect on their own practice. The book gives students helpful guidelines and tips, while emphasising that successful communication depends on the quality of the therapeutic relationship.
The new edition covers:
Key concepts in communication;
Self-awareness and understanding our impact on others;
Transactional Analysis;
Listening skills;
Communication skills in practice;
An extended case study that brings together the concepts and principles discussed throughout the book.
Communication and Interpersonal Skills uses activities, scenarios and case studies to support learning and to enable students to apply theory in their practice. It is ideal for students on nursing and health and social care courses who want to use their communication skills to improve the quality of care they offer to their patients and service users.
This popular book is designed to enable nursing and health care students to improve their communication and interpersonal skills. It provides an introduction to the theory that underpins communication studies and offers opportunities for students to reflect on their own practice. The book gives students helpful guidelines and tips, while emphasising that successful communication depends on the quality of the therapeutic relationship.
The new edition covers:
Key concepts in communication;
Self-awareness and understanding our impact on others;
Transactional Analysis;
Listening skills;
Communication skills in practice;
An extended case study that brings together the concepts and principles discussed throughout the book.
Communication and Interpersonal Skills uses activities, scenarios and case studies to support learning and to enable students to apply theory in their practice. It is ideal for students on nursing and health and social care courses who want to use their communication skills to improve the quality of care they offer to their patients and service users.
Reviews / Votes
'A comprehensive text covering many aspects of communication and the effective use of interpersonal skills. Suitable for a wide range of students at both basic and post-basic levels of professional education.'Senior Lecturer, University of Brighton 'I particularly liked the plain language and explanations of the communication theories discussed in this book. I also liked the reflection boxes as I think that this will encourage students to think more about this process and engage with it, something that most students new to reflection struggle with.'
Lecturer, University of Huddersfield 'This book provides a very good introduction to communication skills required at entry level. Students are trained within an inter-professional setting and the text provides them with the necessary underpinning knowledge to start developing their communication skill. The reflection sections are very useful to evaluate your own understanding.'
Senior Lecturer, London South Bank University 'Please pass on my thanks to the authors for this excellent book. I particularly like the use of transactional analysis as a framework - students find it easy to grasp and powerful in assisting them to understand what happens when we communicate. Also the exercises and the encouragement to students to enhance their self-awareness through guided reflection. I look forward to incorporating the ideas into my teaching of communication skills.'
Lecturer, Robert Gordon University
More details
Edition
2nd Revised edition
Language
English
Place of publication
Cheltenham
United Kingdom
Target group
Professional and scholarly
Edition type
Revised edition
Dimensions
Height: 245 mm
Width: 172 mm
Thickness: 9 mm
Weight
294 gr
ISBN-13
978-1-908625-32-8 (9781908625328)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Other editions
Additional editions
Erica Pavord | Elaine Donnelly
Communication and Interpersonal Skills
E-Book
05/2015
2nd Edition
Lantern Publishing
€26.49
Available for download
Previous edition
Elaine Donnelly | Lindsey Neville | Janet Bailey
Communication and Interpersonal Skills
Book
05/2008
Reflect Press Ltd
€36.11
Article exhausted; check for reprint
Persons
Erica Pavord was a Lecturer in Child and Adolescent Mental Health at the University of Worcester and now works as a systemic counsellor with families in Monmouthshire. Before becoming a counsellor, she spent fifteen years as a secondary school teacher. She has a special interest in communication methods and teaches a range of therapeutic communication and counselling skills. Her research interests include understanding attachment narratives and narrative enquiry methods. She has co-written and contributed to a number of books on subjects such as communication skills and child and adolescent mental health.
Elaine Donnelly was a Senior Lecturer in Health, Social Care and Psychology at the University of Worcester, where she developed and taught modules of study across many courses on offer in the department at the time with a specific focus on mental health, psychology and communication and interpersonal skills. As a teacher she encouraged students to learn from their experiences and incorporated their feedback in teaching and learning activities. Student feedback and course requirements played an equal part in the development of her written texts which have been well received. Now happily retired, Elaine still maintains the belief that at the core of effective care lies good communication and interpersonal skills.
Elaine Donnelly was a Senior Lecturer in Health, Social Care and Psychology at the University of Worcester, where she developed and taught modules of study across many courses on offer in the department at the time with a specific focus on mental health, psychology and communication and interpersonal skills. As a teacher she encouraged students to learn from their experiences and incorporated their feedback in teaching and learning activities. Student feedback and course requirements played an equal part in the development of her written texts which have been well received. Now happily retired, Elaine still maintains the belief that at the core of effective care lies good communication and interpersonal skills.
Content
Introduction; About the authors
1. Introducing key concepts in communication
1.1 The importance of good communication
1.2 The 6 Cs
1.3 Towards a definition of communication
1.4 Modes of communication
1.5 Choosing your approach when communicating with others
1.6 Studying communications theory
2. Understanding ourselves and our impact on others
2.1 Intrapersonal communication
2.2 Developing awareness of how external factors impact on the self
2.3 Developing awareness of how internal factors impact on the self
2.4 Negative thinking
2.5 Positive thinking
2.6 Reflection and reflective practice
3. Interpersonal communication
3.1 Interpersonal skills
3.2 Verbal communication
3.3 Paralanguage
3.4 Non-verbal communication
3.5 Environmental communication
3.6 Intercultural communication
3.7 Communicating with the deaf or people with hearing loss
4. Introducing Transactional Analysis
4.1 What is Transactional Analysis?
4.2 The concept of ego states
4.3 Transactions between people
4.4 Life scripts
5. Listening to people
5.1 Communication through listening
5.2 The use of empathy
5.3 Create an interview plan
5.4 Acceptance and non-judgemental warmth
5.5 Being genuine
5.6 Self-disclosure
5.7 Active listening skills
5.8 Confidentiality
6. Communication and interpersonal skills in practice
6.1 Things that are important to people
6.2 Understanding ourselves and other people
6.3 Blocks and barriers to effective communication
6.4 Dealing with difficult people
6.5 Working in organisations and communicating with others
6.6 Codes of practice
6.7 The written word
6.8 Telephone
6.9 Email and text
6.10 Social media
7. Case study
Index
1. Introducing key concepts in communication
1.1 The importance of good communication
1.2 The 6 Cs
1.3 Towards a definition of communication
1.4 Modes of communication
1.5 Choosing your approach when communicating with others
1.6 Studying communications theory
2. Understanding ourselves and our impact on others
2.1 Intrapersonal communication
2.2 Developing awareness of how external factors impact on the self
2.3 Developing awareness of how internal factors impact on the self
2.4 Negative thinking
2.5 Positive thinking
2.6 Reflection and reflective practice
3. Interpersonal communication
3.1 Interpersonal skills
3.2 Verbal communication
3.3 Paralanguage
3.4 Non-verbal communication
3.5 Environmental communication
3.6 Intercultural communication
3.7 Communicating with the deaf or people with hearing loss
4. Introducing Transactional Analysis
4.1 What is Transactional Analysis?
4.2 The concept of ego states
4.3 Transactions between people
4.4 Life scripts
5. Listening to people
5.1 Communication through listening
5.2 The use of empathy
5.3 Create an interview plan
5.4 Acceptance and non-judgemental warmth
5.5 Being genuine
5.6 Self-disclosure
5.7 Active listening skills
5.8 Confidentiality
6. Communication and interpersonal skills in practice
6.1 Things that are important to people
6.2 Understanding ourselves and other people
6.3 Blocks and barriers to effective communication
6.4 Dealing with difficult people
6.5 Working in organisations and communicating with others
6.6 Codes of practice
6.7 The written word
6.8 Telephone
6.9 Email and text
6.10 Social media
7. Case study
Index