Service Quality Assessment of Higher Education Institutes
- a study on selected Indian institutes
Published on 7. February 2019
Book
Paperback/Softback
300 pages
978-613-9-44959-0 (ISBN)
Description
This book covers services quality assessment of Selected Indian Higher education institution by using one of the standard scales of service quality measurement SERVQUAL, developed by A. Parasuraman, Valarie A. Zeithaml and Len Berry. This book is a representation of systematic investigation undertaken during obtaining research degree with its prespecified scope. This book is comprised of seven chapters.
More details
Language
English
Product notice
Paperback (trade)
Unsewn / adhesive bound
Dimensions
Height: 220 mm
Width: 150 mm
Thickness: 19 mm
Weight
465 gr
ISBN-13
978-613-9-44959-0 (9786139449590)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Persons
Dr. Baxis Patel is presently working as an Assistant Professor of Marketing and Research Methodology subjects in D. R. Patel & R. B. Patel Commerce College and B. C. Patel BBA College, Surat affiliated to Veer Narmad South Gujarat University (VNSGU), Gujarat, India. He has more than 14 years of experience.