Coaching, Mentoring and Assessing

Part 1 What do I need to know?: how to understand the language and jargon; how do people learn?; how do people become qualified?; what is evidence of competence?; what is personal competence and underpinning knowledge? Part 2 What do I have to do?: what do I have to do to be a coach?; what do I have to do to be a mentor?; what do I mean by assessment?; what is self- and one to one assessment?; what is a workplace assessor; what is an internal verifier? Part 3 What skills do I need?: how do you listen more attentively?; how do you observe more skilfully?; how do you respond appropriately?; how do you build confidence and the will to succeed?; how do you set goals to develop competence? Part 4 Can I see more details please?