Key Performance Indicators
Developing, Implementing,and Using Winning KPIs
1st Edition
Published on 2. February 2007
Book
Hardback
256 pages
978-0-470-09588-1 (ISBN)
Description
Praise for Key Performance Indicators: Developing, Implementing, and Using Winning KPIs
"Developing the right KPIs is a problem for most organizations. David Parmenter's insightful approach offers a practical guide that will help managers to overcome these problems and turn concepts into reality in a timely way."
-Jeremy Hope, cofounder and Director of the Beyond Budgeting Round Table, and author of Reinventing the CFO
"Many organizations have struggled to match their balanced scorecard vision with actual implementation success. This book may well be the missing link. By distilling the process into twelve logical steps and by providing checklists and worksheets for each step, David Parmenter reduces the whole endeavor into attainable proportions. He also helps instill the confidence that senior leaders and managers need to both take on the task and see it to fruition."
-Sam Sheikh, Editor, Scorecard and Performance Management, BetterManagement.com
"This is a must-read book for all senior managers. The correct selection and deployment of performance measures is essential to ensure that all resources and effort are focused on achieving business strategy. and yet so many organizations select the wrong performance measures. This is a straightforward and practical book that clearly explains what 'key performance indicators' are and how they should be used as part of an integrated performance improvement strategy."
-Dr. Robin Mann, Director, Centre for Organisational Excellence Research, Massey University, and BPIR.com, New Zealand
"With this book, David Parmenter has clearly established himself as the King of KPIs. Everything you need to master and implement a KPI-driven strategy is here."
-Harry Mills, author of The Rainmaker's Toolkit
More details
Edition
1., Auflage
Language
English
Place of publication
Chichester
United Kingdom
Publishing group
John Wiley and Sons Ltd
Target group
Professional and scholarly
Edition type
New edition
Illustrations
Illustrations
Dimensions
Height: 23.6 cm
Width: 16.2 cm
Weight
501 gr
ISBN-13
978-0-470-09588-1 (9780470095881)
Schweitzer Classification
Other editions
New editions
Book
03/2010
2nd Edition
Wiley
€49.90
Article exhausted; check for reprint
Person
DAVID PARMENTER is the CEO and Managing Director of Waymark Solutions (www.waymark.co.nz). For the last ten years, he has specialized in assisting organizations to measure, report, and improve their performance.He has an in-depth understanding of "winning KPIs" and how an organization can implement a balanced scorecard in sixteen weeks. Parmenter has worked with many corporate service functions in Europe and New Zealand to adopt and implement better practices. He is an international presenter and authority on a wide range of topics including quarterly rolling planning--replacing the annual planning process. He has also worked as a senior consultant for Ernst & Young in both London and Wellington, where he was involved in performing operational reviews and feasibility studies. He has also worked for BP Oil New Zealand Ltd, Arthur Andersen, and Price Waterhouse.David is a member of the New Zealand and English Institute of Chartered Accountants. He is a regular writer for professional and business journals.
Content
Preface.
Acknowledgements.
Chapter 1. Introduction.
Key Result Indicators.
Key Performance Indicators.
Management Models that Have a Profound Impact on KPIs.
Definitions.
Chapter 2. Foundation Stones for Implementing Key Performance Indicators.
Four Foundation Stones Guiding the Development and Use of KPIs.
Defining Vision, Mission, and Strategy.
How to Implement Winning KPIs in 16 Weeks.
Chapter 3. Developing and Using KPIs: A 12-Step Model.
Step 1. Senior Management Team Commitment.
Step. 2. Establishing a "Winning KPI" Project Team.
Step 3. Establish a "Just Do It" Culture and Process.
Step 4. Setting Up a Holistic KPI Development Strategy.
Step 5. Marketing the KPI System to All Employees.
Step 6. Identifying Organization-Wide Critical Success Factors.
Step 7. Recording Performance Measures in a Database.
Step 8. Selecting Team-Level Performance Measures.
Step 9. Selecting Organizational "Winning KPIs".
Step 10. Developing the Reporting Framework at All Levels.
Step 11. Facilitating the Use of Winning KPIs.
Step 12. Refining KPIs to Maintain their Relevance.
Chapter 4. KPI Team Resource Kit.
Using This Resource Kit.
Step 1 Worksheet. Senior Management Team Commitment.
Step 2 Worksheet. Establishing a Winning KPI Team.
Step 3 Worksheet. Establish a "Just Do It" Culture for This Project.
Step 4 Worksheet. Setting Up a Holistic KPI Development Strategy.
Step 5 Worksheet. Marketing the KPI System to All Employees.
Step 6 Worksheet. Identifying Organization-Wide CSFs.
Step 7 Worksheet. Comprehensive Recording of Measures within the Database.
Step 8 Worksheet. Selecting Team performance Measures.
Step 9 Worksheet. Selecting Organization-Wide "Winning KPIs".
Step 10 Worksheet. Developing Display, Reporting and Review Frameworks at All Levels.
Step 11 Worksheet. Facilitating the Use of KPIs.
Step 12 Worksheet. Refining and Modifying KPIs to Maintain Their Rlevance.
Chapter 5. Templates for Reporting Performance Measures.
Reporting Key Result Indicators in a "Dashboard" to the Board.
Reporting Performance Measures to Management.
Reporting Performance Measures to Staff.
Graph Format Examples.
Chapter 6. Facilitator's Resource Kit.
Remember the Fundamentals.
Appendix. Performance Measures Database.
Index.