Technologies of Consumer Labor
A History of Self-Service
1st Edition
Published on 10. November 2016
Book
Hardback
186 pages
978-1-138-18647-7 (ISBN)
Description
This book documents and examines the history of technology used by consumers to serve oneself. The telephone's development as a self-service technology functions as the narrative spine, beginning with the advent of rotary dialing eliminating most operator services and transforming every local connection into an instance of self-service. Today, nearly a century later, consumers manipulate 0-9 keypads on a plethora of digital machines. Throughout the book Palm employs a combination of historical, political-economic and cultural analysis to describe how the telephone keypad was absorbed into business models across media, retail and financial industries, as the interface on everyday machines including the ATM, cell phone and debit card reader. He argues that the naturalization of self-service telephony shaped consumers' attitudes and expectations about digital technology.
Reviews / Votes
"Part of the brilliance here is that Palm is writing about something so totally ubiquitous and, to many, totally annoying. He flips the story to show us how these technologies were designed under the banners of autonomy and freedom in order to make us do the jobs that we used to pay others to do. It's a great contribution." --Vicki Mayer, Tulane University, USA"We all take our telephones for granted as mundane devices, but many will surely be won over by Palm's argument that the telephone rather than the television is the triumphant consumer technology of the twentieth century. Palm crafts a spell-binding tale of how the telephone developed into what it is today, transforming from simply a conduit of voice communication to a site of women's work, a site of emotional connection for the public, a site of the expansion of financial regimes, and a site of consumer labor. This brilliantly-written story is a must for students and scholars across a range of disciplines." -- Winnifred Poster, Washington University, USA
More details
Series
Language
English
Place of publication
London
United Kingdom
Publishing group
Taylor & Francis Ltd
Target group
College/higher education
Illustrations
32 s/w Abbildungen, 32 s/w Photographien bzw. Rasterbilder
32 Halftones, black and white; 32 Illustrations, black and white
Dimensions
Height: 229 mm
Width: 152 mm
Weight
385 gr
ISBN-13
978-1-138-18647-7 (9781138186477)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Other editions
Additional editions
Book
12/2017
1st Edition
Routledge
€81.89
Shipment within 15-20 days
E-Book
11/2016
Routledge
€69.99
Available for download
Person
Michael Palm is Assistant Professor of Media and Technology Studies in the Department of Communication Studies at University of North Carolina at Chapel Hill, USA
Content
Introduction: Phoning It In, or Consumer Labor and the Telephone
1. Please Help Yourself: Self-Service Shopping and the "Revolution in Distribution"
2. Phantom of the Operator: Rotary Dialing and the Automation of Everyday Life
3. Then Press #: Touch-Tone Phones and Digital Interface
4. What's in a PIN? ATMs and Keypads beyond the Telephone
Conclusion: Smart Phones and the Costs of Payment
1. Please Help Yourself: Self-Service Shopping and the "Revolution in Distribution"
2. Phantom of the Operator: Rotary Dialing and the Automation of Everyday Life
3. Then Press #: Touch-Tone Phones and Digital Interface
4. What's in a PIN? ATMs and Keypads beyond the Telephone
Conclusion: Smart Phones and the Costs of Payment