Lead with Empathy: Understanding the Needs of Today's Workforce
Understanding the Needs of Today's Workforce
1st Edition
Published on 18. January 2022
Book
Hardback
416 pages
978-1-119-83725-1 (ISBN)
Description
This book is a call to action on becoming an empathic leader. It is structured into four parts. Part One focuses on acknowledging the adversity that the world has been suffering from the global pandemic and events since 2020. While it can be traumatic and painful to some, this first step of acknowledging why there is so much suffering in recent times is vital to our leadership transformation. The author explores the impacts of COVID19, unemployment, Black Lives Matter riots, and the economic downturn. Part Two of the book helps readers understand how adversity impacts us as a human race and how empathy has emerged as a panacea to combating the anguish and suffering that the world is undergoing today. The author examines how elevated stress levels and anxiety affect us and how empathy can help alleviate that pain. He then presents how empathic leadership can empower humanity in the face of adversity. Part Three is devoted to what actions and steps empathic leaders can embrace and initiate to enable the workforce, people around them, and their loved ones in these challenging times. Part Four is centered around the author's belief that strategic disruption leads to progress. It is a call to action for people to lead with empathy. Anecdotes, stories, and personal musings are provided throughout the book to underscore the topics discussed and grant visibility to the suffering around us and how people have stepped up and led with empathy. Exercises and tips to reduce stress, anxiety and improve happiness and positivity are also included.
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E-Book
11/2021
1st Edition
Polity
€17.99
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11/2021
1st Edition
Wiley
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Content
Preface
Acknowledgments
Part One: Adversity
1 Introduction
Adverse Impact of a Global Pandemic
Elevated Stress Levels
Impact on Families and Society
Humanity Needs Empathy Now More than Ever
Finding the Silver Lining in These Dark Clouds
Lead with Empathy
How This book Is Structured
2 Adversity in 2020
Adversity on a Global Scale
Economic Downturn
Black Lives Matter Riots
"Chinese Flu"
Racial Inequality and the Pandemic
Unemployment
Hoarding and Profiteering
Lack of Trust in a Vaccine
Summary
3 Impact on Humanity
Healthcare
Retail
Hospitality
Travel
Virtual Schooling
Summary
Part Two: Empathy and Leadership
4 Elevated Stress and Anxiety
Understanding Stress
Three Major Stress Hormones
Effects of Chronic Stress
Symptoms of Stress Overload
Causes of Stress
What's stressful for You?
How Much Stress Is too Much?
Maslow's Hierarchy of Needs and the Pandemic
Happy Chemicals
How to Combat Stress
Activities for a Healthy DOSE of Happy Chemicals
Building New Happy Habits
Summary
5 The Power of Empathy
Emotional Intelligence
Empathy
Types of Empathy
Difference between Empathy and Sympathy
Benefits of Empathy
Empathy on the Rise
What Impedes Empathy
Enabling Empathy in People
Empathy in Children
Summary
6 Leading with Empathy
Start Your Leadership Journey with Emotional Intelligence
Overcome Your Limiting Beliefs for Better Empathy
Random Acts of Kindness Increase Empathy
Instill Empathy and Emotional Intelligence in Children
Summary
Part Three: Empowerment
7 Enterprise Empathy
Empathy Improves Productivity
Empathic Leadership
How to Be an Empathic Leader
Improve Psychological Safety
Customer Empathy
Shifting to a Remote Workforce Overnight
How to Develop Empathy at Work
Empathy as a Core Tenet of Organizational Culture
Structure of an Organizational Culture
Crowdsource Empathy
Hire for Empathy
The Power of Generative Culture
Summary
8 Employee Empathy
Benefits of Empathy in the Workplace
Remote Is the New Normal
Execution
Collaboration
Communication
Meeting Overload
Enablement
How to Increase Psychological Safety
A Good Work-Life Balance
Promote a Work-Life Balance
A Good Work-Life Balance Is Achievable
Summary
9 Optimism, Evolution, and Empowerment
Adversity in 2020
Optimistic about Our Future
Leapfrogging Innovation and Evolution
Leading with Empathy
10 Actions for Empathy
Empathy for children
Notes
References
Acknowledgments
Part One: Adversity
1 Introduction
Adverse Impact of a Global Pandemic
Elevated Stress Levels
Impact on Families and Society
Humanity Needs Empathy Now More than Ever
Finding the Silver Lining in These Dark Clouds
Lead with Empathy
How This book Is Structured
2 Adversity in 2020
Adversity on a Global Scale
Economic Downturn
Black Lives Matter Riots
"Chinese Flu"
Racial Inequality and the Pandemic
Unemployment
Hoarding and Profiteering
Lack of Trust in a Vaccine
Summary
3 Impact on Humanity
Healthcare
Retail
Hospitality
Travel
Virtual Schooling
Summary
Part Two: Empathy and Leadership
4 Elevated Stress and Anxiety
Understanding Stress
Three Major Stress Hormones
Effects of Chronic Stress
Symptoms of Stress Overload
Causes of Stress
What's stressful for You?
How Much Stress Is too Much?
Maslow's Hierarchy of Needs and the Pandemic
Happy Chemicals
How to Combat Stress
Activities for a Healthy DOSE of Happy Chemicals
Building New Happy Habits
Summary
5 The Power of Empathy
Emotional Intelligence
Empathy
Types of Empathy
Difference between Empathy and Sympathy
Benefits of Empathy
Empathy on the Rise
What Impedes Empathy
Enabling Empathy in People
Empathy in Children
Summary
6 Leading with Empathy
Start Your Leadership Journey with Emotional Intelligence
Overcome Your Limiting Beliefs for Better Empathy
Random Acts of Kindness Increase Empathy
Instill Empathy and Emotional Intelligence in Children
Summary
Part Three: Empowerment
7 Enterprise Empathy
Empathy Improves Productivity
Empathic Leadership
How to Be an Empathic Leader
Improve Psychological Safety
Customer Empathy
Shifting to a Remote Workforce Overnight
How to Develop Empathy at Work
Empathy as a Core Tenet of Organizational Culture
Structure of an Organizational Culture
Crowdsource Empathy
Hire for Empathy
The Power of Generative Culture
Summary
8 Employee Empathy
Benefits of Empathy in the Workplace
Remote Is the New Normal
Execution
Collaboration
Communication
Meeting Overload
Enablement
How to Increase Psychological Safety
A Good Work-Life Balance
Promote a Work-Life Balance
A Good Work-Life Balance Is Achievable
Summary
9 Optimism, Evolution, and Empowerment
Adversity in 2020
Optimistic about Our Future
Leapfrogging Innovation and Evolution
Leading with Empathy
10 Actions for Empathy
Empathy for children
Notes
References