SAP Enterprise Learning
Discover how to manage your corporate training needs with SAP Enterprise Learning
1st Edition
Published on 25. June 2009
Book
Hardback
347 pages
978-1-59229-269-1 (ISBN)
Description
The SAP Enterprise Learning solution is part of SAP ERP HCM. It is designed to provide a comprehensive environment for organizations' training and knowledge transfer needs through classroom and computer-based training, virtual learning events, Web-based training, and collaboration features.
This book provides you with a go-to reference that will help you whether you're just considering SAP Enterprise Learning or looking to improve your current Enterprise Learning solution. It will give you a solid knowledge of the power of this comprehensive solution and teach you how to implement and optimize it effectively.
The book begins with a big picture overview of the SAP Enterprise Learning solution - including its history, what exactly SAP Enterprise Learning is, and where it fits in with other SAP HCM components. The book will also cover the details of configuration requirements and provide tips and tricks based on the experience of the authors. Important technologies such as the Learning and Instructor Portals and Virtual Learning Rooms (powered by Adobe Connect) will be examined, along with explanations of key concepts, including how to design, develop, and deliver content, and how to plan and staff Enterprise Learning projects.
Many best practices that can be adopted during or after an implementation to derive the best value out of an SAP Enterprise Learning system are included. And, the book presents case studies that illustrate a from-scratch SAP Enterprise Learning implementation as well as an upgrade from Training and Event Management (the previous version of Enterprise Learning).
This is the one resource you need to get the most out of your SAP Enterprise Training implementation.
More details
Persons
Author
Prashanth Padmanabhan is the topic lead and Product Manager for SAP Enterprise Learning. He is responsible for the product strategy and roadmap of SAP Enterprise Learning, and has over 15 years of experience in the training industry in the areas of content development, learning management system design, and implementation and management of on-demand learning platforms.
Christian Hochwarth has been the development project manager for SAP Enterprise Learning since 2004. He is responsible for the overall design, development and delivery of SAP Enterprise Learning, and is also the leader of the global SAP Enterprise Learning development team. Christian holds an US patent for the design of SAP Learning Solution.
Sharon Wolf Newton is principal and CEO of hyperCision Inc. She has over 12 years experience in the management and implementation of SAP HCM solutions, particularly SAP Enterprise Learning and the SAP Learning Solution. She has worked with over seventy customers, including twenty-five Fortune 500 and Global 500 organizations, both from an implementation and a support standpoint, and has supported more than 20 clients in their SAP Enterprise Learning implementations. Ms. Newton was a Platinum Consultant at SAP America for 10 years.
Shankar Bharathan is the product manager for SAP Enterprise Learning. He has over 8 years of experience in the HCM domain. Before joining SAP, Shankar worked for Ramco Systems Ltd., an India-based ERP vendor.
Manoj Parthasarathy is a Senior Manager responsible for Learning and Performance Implementations at Convergys Corporation. Manoj has over 10 years of experience in the Learning Industry specializing in the areas of Learning Management Systems implementation and content design and development. He has successfully implemented a wide variety of Learning Management Systems including SAP enterprise Learning for various customers.
Content
... ... Structure of the Book ... 21
1 ... Introduction and Market Overview ... 25
... 1.1 ... Why Do Organizations Invest in Learning Management Systems ... 25
... 1.2 ... Market Overview ... 27
... 1.3 ... History of SAP Enterprise Learning ... 27
... 1.4 ... Integration of SAP Enterprise Learning with SAP ERP HCM Functionality ... 29
... 1.5 ... Role of SAP Enterprise Learning in the SAP Business Suite ... 31
... 1.6 ... Product Release Cycles ... 32
... 1.7 ... Training and Event Management vs. Learning Solution vs. Enterprise Learning ... 33
... 1.8 ... More Resources on This Topic ... 44
... 1.9 ... Summary ... 44
2 ... Roles in SAP Enterprise Learning ... 45
... 2.1 ... The Learner ... 46
... 2.2 ... The Instructor ... 48
... 2.3 ... The Training Administrator ... 52
... 2.4 ... The Manager ... 54
... 2.5 ... The Content Author ... 56
... 2.6 ... The Content Administrator ... 57
... 2.7 ... More Resources on This Topic ... 58
... 2.8 ... Summary ... 58
3 ... SAP Enterprise Learning Architecture ... 59
... 3.1 ... SAP Enterprise Learning Product Architecture ... 59
... 3.2 ... SAP Enterprise Learning Technical Architecture ... 60
... 3.3 ... Offline Player (LSOOP) ... 65
... 3.4 ... Deployment Options ... 68
... 3.5 ... Deployment Best Practices and Recommendations ... 69
... 3.6 ... More Resources ... 70
... 3.7 ... Summary ... 71
... 3.8 ... Contributors ... 71
4 ... Integration of SAP Enterprise Learning ... 73
... 4.1 ... Integration of SAP Enterprise Learning with HCM Application Components ... 74
... 4.2 ... Organizational Management ... 77
... 4.3 ... Personnel Development ... 83
... 4.4 ... Performance Management Integration ... 90
... 4.5 ... More Resources on This Topic ... 93
... 4.6 ... Summary ... 93
5 ... Tools for Learners, Instructors, and Managers ... 95
... 5.1 ... The Learning Portal ... 95
... 5.2 ... Content Player ... 108
... 5.3 ... Instructor Portal ... 112
... 5.4 ... Managing Learning Activities of a Team ... 115
... 5.5 ... More Information ... 118
... 5.6 ... Summary ... 118
6 ... Training Administration ... 119
... 6.1 ... Training Management Process ... 119
... 6.2 ... Key Transactions in Training Management ... 120
... 6.3 ... Course Preparation ... 122
... 6.4 ... Course Offering ... 131
... 6.5 ... Day-To-Day Activities ... 132
... 6.6 ... Follow-up Activities ... 134
... 6.7 ... Configuring Enterprise Learning ... 134
... 6.8 ... Course Offering Section ... 141
... 6.9 ... Day-to-Day Activities ... 142
... 6.10 ... Recurring Activities ... 150
... 6.11 ... Basic Settings ... 154
... 6.12 ... Integration ... 155
... 6.13 ... Curriculum Types and Course Programs ... 161
... 6.14 ... Reporting ... 175
... 6.15 ... The Training Administrator Portal ... 189
... 6.16 ... Development Plans ... 196
... 6.17 ... Summary ... 202
7 ... Virtual Learning Room ... 203
... 7.1 ... Virtual Learning Rooms are Important Business Tools ... 203
... 7.2 ... SAP Enterprise Learning Virtual Learning Room ... 206
... 7.3 ... How Adobe Connect is Integrated with SAP Enterprise Learning ... 206
... 7.4 ... Features of the Virtual Learning Room ... 210
... 7.5 ... Installation and Configuration ... 211
... 7.6 ... Infrastructure Planning for Adobe Connect ... 216
... 7.7 ... More Resources on This Topic ... 217
... 7.8 ... Summary ... 218
... 7.9 ... Contributors ... 218
8 ... Content Design, Development, and Delivery in the SAP Learning Solution ... 219
... 8.1 ... Introduction ... 219
... 8.2 ... Content Design ... 220
... 8.3 ... The SAP Authoring Environment (AE ... 222
... 8.4 ... Configuration for the Authoring Environment ... 236
... 8.5 ... Third-Party Content and the Authoring Environment ... 237
... 8.6 ... SCORM Course Delivery ... 237
... 8.7 ... AICC Course Delivery ... 243
... 8.8 ... Content delivery ... 246
... 8.9 ... Configuring the Content Player ... 247
... 8.10 ... Offline Player ... 249
... 8.11 ... Tracking and Reporting Progress in e-Learning Courses ... 250
... 8.12 ... Delivering Third-Party Hosted Content ... 255
... 8.13 ... Using the SAP Exchange Infrastructure (XI ... 256
... 8.14 ... Summary ... 265
... 8.15 ... Contributors ... 266
9 ... Enhancing the SAP Enterprise Learning Solution ... 267
... 9.1 ... Enhancements and BAdIs ... 267
... 9.2 ... Structural Authorization Techniques ... 278
... 9.3 ... Enhancement Case Study: Controlling Access to the Course Catalog ... 282
... 9.4 ... Summary ... 286
10 ... Managing an Enterprise Learning Implementation ... 287
... 10.1 ... Project Planning ... 287
... 10.2 ... Blueprint ... 294
... 10.3 ... Realization ... 298
... 10.4 ... Go-Live Preparation and Go-Live ... 301
... 10.5 ... Summary ... 302
11 ... Case Studies ... 303
... 11.1 ... Case Study 1: Implementing a Standalone Learning Solution Using ALE ... 303
... 11.2 ... Case Study 2: Global Implementation ... 310
... 11.3 ... Summary ... 325
12 ... Functionality Comparison by Version ... 327
... 12.1 ... System Architecture Compatibility ... 327
... 12.2 ... Workflow, Courseware, and Reporting Functionality Comparison ... 334
... 12.3 ... Standards and Compliance ... 335
... 12.4 ... Virtual Learning Room ... 336
... 12.5 ... Integration ... 336
... 12.6 ... Learning Services for Managers ... 337
... 12.7 ... Summary ... 338
... 12.8 ... Conclusion ... 338
... The Authors ... 339
1 ... Introduction and Market Overview ... 25
... 1.1 ... Why Do Organizations Invest in Learning Management Systems ... 25
... 1.2 ... Market Overview ... 27
... 1.3 ... History of SAP Enterprise Learning ... 27
... 1.4 ... Integration of SAP Enterprise Learning with SAP ERP HCM Functionality ... 29
... 1.5 ... Role of SAP Enterprise Learning in the SAP Business Suite ... 31
... 1.6 ... Product Release Cycles ... 32
... 1.7 ... Training and Event Management vs. Learning Solution vs. Enterprise Learning ... 33
... 1.8 ... More Resources on This Topic ... 44
... 1.9 ... Summary ... 44
2 ... Roles in SAP Enterprise Learning ... 45
... 2.1 ... The Learner ... 46
... 2.2 ... The Instructor ... 48
... 2.3 ... The Training Administrator ... 52
... 2.4 ... The Manager ... 54
... 2.5 ... The Content Author ... 56
... 2.6 ... The Content Administrator ... 57
... 2.7 ... More Resources on This Topic ... 58
... 2.8 ... Summary ... 58
3 ... SAP Enterprise Learning Architecture ... 59
... 3.1 ... SAP Enterprise Learning Product Architecture ... 59
... 3.2 ... SAP Enterprise Learning Technical Architecture ... 60
... 3.3 ... Offline Player (LSOOP) ... 65
... 3.4 ... Deployment Options ... 68
... 3.5 ... Deployment Best Practices and Recommendations ... 69
... 3.6 ... More Resources ... 70
... 3.7 ... Summary ... 71
... 3.8 ... Contributors ... 71
4 ... Integration of SAP Enterprise Learning ... 73
... 4.1 ... Integration of SAP Enterprise Learning with HCM Application Components ... 74
... 4.2 ... Organizational Management ... 77
... 4.3 ... Personnel Development ... 83
... 4.4 ... Performance Management Integration ... 90
... 4.5 ... More Resources on This Topic ... 93
... 4.6 ... Summary ... 93
5 ... Tools for Learners, Instructors, and Managers ... 95
... 5.1 ... The Learning Portal ... 95
... 5.2 ... Content Player ... 108
... 5.3 ... Instructor Portal ... 112
... 5.4 ... Managing Learning Activities of a Team ... 115
... 5.5 ... More Information ... 118
... 5.6 ... Summary ... 118
6 ... Training Administration ... 119
... 6.1 ... Training Management Process ... 119
... 6.2 ... Key Transactions in Training Management ... 120
... 6.3 ... Course Preparation ... 122
... 6.4 ... Course Offering ... 131
... 6.5 ... Day-To-Day Activities ... 132
... 6.6 ... Follow-up Activities ... 134
... 6.7 ... Configuring Enterprise Learning ... 134
... 6.8 ... Course Offering Section ... 141
... 6.9 ... Day-to-Day Activities ... 142
... 6.10 ... Recurring Activities ... 150
... 6.11 ... Basic Settings ... 154
... 6.12 ... Integration ... 155
... 6.13 ... Curriculum Types and Course Programs ... 161
... 6.14 ... Reporting ... 175
... 6.15 ... The Training Administrator Portal ... 189
... 6.16 ... Development Plans ... 196
... 6.17 ... Summary ... 202
7 ... Virtual Learning Room ... 203
... 7.1 ... Virtual Learning Rooms are Important Business Tools ... 203
... 7.2 ... SAP Enterprise Learning Virtual Learning Room ... 206
... 7.3 ... How Adobe Connect is Integrated with SAP Enterprise Learning ... 206
... 7.4 ... Features of the Virtual Learning Room ... 210
... 7.5 ... Installation and Configuration ... 211
... 7.6 ... Infrastructure Planning for Adobe Connect ... 216
... 7.7 ... More Resources on This Topic ... 217
... 7.8 ... Summary ... 218
... 7.9 ... Contributors ... 218
8 ... Content Design, Development, and Delivery in the SAP Learning Solution ... 219
... 8.1 ... Introduction ... 219
... 8.2 ... Content Design ... 220
... 8.3 ... The SAP Authoring Environment (AE ... 222
... 8.4 ... Configuration for the Authoring Environment ... 236
... 8.5 ... Third-Party Content and the Authoring Environment ... 237
... 8.6 ... SCORM Course Delivery ... 237
... 8.7 ... AICC Course Delivery ... 243
... 8.8 ... Content delivery ... 246
... 8.9 ... Configuring the Content Player ... 247
... 8.10 ... Offline Player ... 249
... 8.11 ... Tracking and Reporting Progress in e-Learning Courses ... 250
... 8.12 ... Delivering Third-Party Hosted Content ... 255
... 8.13 ... Using the SAP Exchange Infrastructure (XI ... 256
... 8.14 ... Summary ... 265
... 8.15 ... Contributors ... 266
9 ... Enhancing the SAP Enterprise Learning Solution ... 267
... 9.1 ... Enhancements and BAdIs ... 267
... 9.2 ... Structural Authorization Techniques ... 278
... 9.3 ... Enhancement Case Study: Controlling Access to the Course Catalog ... 282
... 9.4 ... Summary ... 286
10 ... Managing an Enterprise Learning Implementation ... 287
... 10.1 ... Project Planning ... 287
... 10.2 ... Blueprint ... 294
... 10.3 ... Realization ... 298
... 10.4 ... Go-Live Preparation and Go-Live ... 301
... 10.5 ... Summary ... 302
11 ... Case Studies ... 303
... 11.1 ... Case Study 1: Implementing a Standalone Learning Solution Using ALE ... 303
... 11.2 ... Case Study 2: Global Implementation ... 310
... 11.3 ... Summary ... 325
12 ... Functionality Comparison by Version ... 327
... 12.1 ... System Architecture Compatibility ... 327
... 12.2 ... Workflow, Courseware, and Reporting Functionality Comparison ... 334
... 12.3 ... Standards and Compliance ... 335
... 12.4 ... Virtual Learning Room ... 336
... 12.5 ... Integration ... 336
... 12.6 ... Learning Services for Managers ... 337
... 12.7 ... Summary ... 338
... 12.8 ... Conclusion ... 338
... The Authors ... 339