Success at the Enquiry Desk
Successful Enquiry Answering Every Time
Tim Owen(Author)
Library Association Publishing
Published on 22. May 1997
Book
Paperback/Softback
96 pages
978-1-85604-263-5 (ISBN)
No shipping information available
Description
This guide aims to help professionals become self-sufficient in answering enquiries. It takes them step-by-step through all the stages, from finding out what the enquirer really wants, through deciding what sources to use and how much information to select, to providing an answer. It offers practical advice on how to make the best use of limited resources, assessing the relative merits for different purposes of printed, portable electronic and online sources, and suggests strategies to adopt if the answer is nowhere to be found. It is designed as a "one-stop" manual of techniques which are equally effective in large or small libraries or information units. Throughout the emphasis is on techniques rather than sources, but a list of 25 multi-purpose reference sources is included.
More details
Series
Edition
Revised edition
Language
English
Place of publication
London
United Kingdom
Publishing group
Facet Publishing
Target group
Professional and scholarly
Edition type
Revised edition
Illustrations
1 form
Dimensions
Height: 170 mm
Width: 215 mm
Weight
166 gr
ISBN-13
978-1-85604-263-5 (9781856042635)
Copyright in bibliographic data is held by Nielsen Book Services Limited or its licensors: all rights reserved.
Schweitzer Classification
Other editions
New editions
Book
06/1998
2nd Edition
Library Association Publishing
€36.75
No shipping information available
Previous edition
Book
05/1996
Library Association Publishing
€35.51
No shipping information available