Health Service Quality
An Introduction to Quality Methods for Health Services
Published on 10. December 1991
Book
Paperback/Softback
200 pages
978-0-632-03279-2 (ISBN)
Description
This book describes how healh service staff and managers can apply quality methods to the special circumstances of health services, and tackle the many conflicting demands on these services in the 1990s. It is based on applied research into quality methods in a range of public and commercial services, and explains the theory nd the practice of the "service quality revolution".
More details
Language
English
Place of publication
Oxford
United Kingdom
Publishing group
John Wiley and Sons Ltd
Target group
Professional and scholarly
Illustrations
14 illustrations, bibliography, index
Dimensions
Height: 244 mm
Width: 172 mm
Weight
375 gr
ISBN-13
978-0-632-03279-2 (9780632032792)
Copyright in bibliographic data is held by Nielsen Book Services Limited or its licensors: all rights reserved.
Schweitzer Classification
Content
Introduction and overview; business strategy and marketing; client quality; professional quality; management quality; management and controlling quality; quality assurance and accreditation; introducing and sustaining a quality programme; improving health service quality.