A Guide to IT Contracting
Checklists, Tools, and Techniques
1st Edition
Published on 8. February 2013
Book
Hardback
448 pages
978-1-4398-7657-2 (ISBN)
Description
Even leading organizations with sophisticated IT infrastructures and teams of lawyers can find themselves unprepared to deal with the range of issues that can arise in IT contracting. Written by two seasoned attorneys, A Guide to IT Contracting: Checklists, Tools, and Techniques distills the most critical business and legal lessons learned through the authors' decades of experience drafting and negotiating IT-related agreements.
In a single volume, readers can quickly access information on virtually every type of technology agreement. Structured to focus on a particular type of IT agreement, each chapter includes a checklist of essential terms, a brief summary of what the agreement is intended to do, and a complete review of the legal and business issues that are addressed in that particular agreement. Providing non-legal professionals with the tools to address IT contracting issues, the book:
Contains checklists to help readers organize key concepts for ready reference
Supplies references to helpful online resources and aids for contract drafting
Includes downloadable resources with reusable checklists and complete glossary that defines key legal, business, and technical terms
Costly mistakes can be avoided, risk can be averted, and better contracts can be drafted if you have access to the right information. Filled with reader-friendly checklists, this accessible reference will set you down that path. Warning you of the most common pitfalls, it arms you with little-known tips and best practices to help you negotiate the key terms of your IT agreements with confidence and ensure you come out on top in your next contract negotiation.
In a single volume, readers can quickly access information on virtually every type of technology agreement. Structured to focus on a particular type of IT agreement, each chapter includes a checklist of essential terms, a brief summary of what the agreement is intended to do, and a complete review of the legal and business issues that are addressed in that particular agreement. Providing non-legal professionals with the tools to address IT contracting issues, the book:
Contains checklists to help readers organize key concepts for ready reference
Supplies references to helpful online resources and aids for contract drafting
Includes downloadable resources with reusable checklists and complete glossary that defines key legal, business, and technical terms
Costly mistakes can be avoided, risk can be averted, and better contracts can be drafted if you have access to the right information. Filled with reader-friendly checklists, this accessible reference will set you down that path. Warning you of the most common pitfalls, it arms you with little-known tips and best practices to help you negotiate the key terms of your IT agreements with confidence and ensure you come out on top in your next contract negotiation.
Reviews / Votes
Overly and Karlyn have been top-rated speakers at many of our CIO magazine events, and expert sources for our stories, as well. They truly understand the world of senior IT leaders and the legal complexities of technology vendor management. A Guide to IT Contracting: Checklists, Tools and Techniques, delivers the kind of practical, actionable advice that CIOs crave.-Maryfran Johnson, Editor-in-Chief, CIO Magazine & Events
A Guide to IT Contracting: Checklists, Tools and Techniques, is a practical, well-organized, and informative guide that highlights the issues that every lawyer and senior IT executive should use when negotiating various types of IT contracts. This is the book that should be on every lawyer and CIO's desk. Overly and Karlyn have written the 'IT' book for IT contracting.
-Arlene Feldman, Vice President and Assistant General Counsel, BJ's Wholesale Club, Inc.
-Susan Codner, Assistant Vice President, Senior Counsel, BJ's Wholesale Club, Inc.
A Guide to IT Contracting: Checklists, Tools and Techniques is an expert resource to help business leaders navigate the complex waters of IT contracting. Presented in an easy-to-follow format, every reader will benefit from Overly and Karlyn's depth and breadth of knowledge of information technology and outsourcing law.
-Kari Murphy, Managing Director, Hengtian Services LLC
Practical and readable, A Guide to IT Contracting: Checklists, Tools and Techniques will become the definitive guide on IT contracting. Overly and Karlyn present actionable techniques for constructing and negotiating virtually every type of IT contract.
-Danielle Sheer, General Counsel and Secretary, Carbonite, Inc.
In today's dynamic business world, Overly and Karlyn have created an essential tool for lawyers and non-lawyers alike. A Guide to IT Contracting: Checklists, Tools and Techniques is a concise and useable resource to help navigate the intricacies of information technology agreements; a must-have.
-David M. Strauss, General Counsel, EyeLock, Inc.
More details
Language
English
Place of publication
London
United Kingdom
Publishing group
Taylor & Francis Ltd
Target group
Professional and scholarly
CIOs and IT managers; project managers; business managers.
Illustrations
N/A, 1 s/w Abbildung, 4 s/w Tabellen
N/A; 4 Tables, black and white; 1 Illustrations, black and white
Dimensions
Height: 235 mm
Width: 156 mm
Weight
748 gr
ISBN-13
978-1-4398-7657-2 (9781439876572)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Other editions
New editions
Book
04/2021
2nd Edition
CRC Press
€101.70
Shipment within 15-20 days
Persons
Michael R. Overly is a partner in the Information Technology & Outsourcing Practice Group in Foley & Lardner's Los Angeles office. As an attorney and former electrical engineer, his practice focuses on counseling clients regarding technology licensing, intellectual property development, information security, and electronic commerce. Michael is one of the few practicing lawyers who has satisfied the rigorous requirements necessary to obtain the Certified Information Systems Auditor (CISA), Certified Information Systems Security Professional (CISSP), Information Systems Security Management Professional (ISSMP), Certified in Risk and Information Systems Controls (CRISC), and Certified Information Privacy Professional (CIPP) certifications. He is a member of the Computer Security Institute and the Information Systems Security Association. Michael is a frequent writer and speaker in many areas including negotiating and drafting technology transactions and the legal issues of technology in the workplace, e-mail, and electronic evidence. He has written numerous articles and books on these subjects and is a frequent commentator in the national press (e.g., the New York Times, Chicago Tribune, Los Angeles Times, Wall Street Journal, ABCNEWS.com, CNN, and MSNBC). In addition to conducting training seminars in the United States, Norway, Japan, and Malaysia, Michael has testified before the US Congress regarding online issues. Among others, he is the author of the best-selling e-policy: How to Develop Computer, E-mail, and Internet Guidelines to Protect Your Company and Its Assets (AMACOM 1998), Overly on Electronic Evidence (West Publishing 2002), The Open Source Handbook (Pike & Fischer 2003), Document Retention in the Electronic Workplace (Pike & Fischer 2001), and Licensing Line-by-Line (Aspatore Press 2004).
Matthew A. Karlyn is a partner in the Technology Transactions Practice in the Boston office of Cooley LLP. Matt regularly represents companies in technology transactions and outsourcing transactions and has experience in both private practice as well as in-house for two software companies. A sought after writer and speaker in the area of information technology and the law, Matt has published over 40 articles, written chapters in several books, and given more than 60 presentations on topics ranging from the latest developments in information technology to best practices for drafting and negotiating information technology contracts. In addition to his law degree, Matt also earned a MBA from the University of Chicago in economics and strategic management and regularly advises companies on the business aspects of IT including IT strategy, pricing strategies, RFP development, governance, relationship management and reporting structures, and transition planning and implementation. In 2010, 2011, and 2012 Matt was selected for inclusion in the Massachusetts Super Lawyers - Rising Stars list, an honor given to the top 2.5% of Massachusetts lawyers under the age of 40. Matt has served as Chair of the New England Chapter and the Legal Process Outsourcing Chapter of the International Association of Outsourcing Professionals, is currently a member of the Corporate Law Advisory Board for Stafford Publishing, and for several years served on the Board of Directors of the International Technology Law Association. Matt also served for two years as the Co-Chair of the Boston Bar Association's Intellectual Property Section's Computer & Internet Law Committee. For the last three years, Matt was named a judge for the CIO-100, an award program published by CIO magazine that recognizes organizations around the world that exemplify the highest level of operational and strategic excellence in information technology.
Matthew A. Karlyn is a partner in the Technology Transactions Practice in the Boston office of Cooley LLP. Matt regularly represents companies in technology transactions and outsourcing transactions and has experience in both private practice as well as in-house for two software companies. A sought after writer and speaker in the area of information technology and the law, Matt has published over 40 articles, written chapters in several books, and given more than 60 presentations on topics ranging from the latest developments in information technology to best practices for drafting and negotiating information technology contracts. In addition to his law degree, Matt also earned a MBA from the University of Chicago in economics and strategic management and regularly advises companies on the business aspects of IT including IT strategy, pricing strategies, RFP development, governance, relationship management and reporting structures, and transition planning and implementation. In 2010, 2011, and 2012 Matt was selected for inclusion in the Massachusetts Super Lawyers - Rising Stars list, an honor given to the top 2.5% of Massachusetts lawyers under the age of 40. Matt has served as Chair of the New England Chapter and the Legal Process Outsourcing Chapter of the International Association of Outsourcing Professionals, is currently a member of the Corporate Law Advisory Board for Stafford Publishing, and for several years served on the Board of Directors of the International Technology Law Association. Matt also served for two years as the Co-Chair of the Boston Bar Association's Intellectual Property Section's Computer & Internet Law Committee. For the last three years, Matt was named a judge for the CIO-100, an award program published by CIO magazine that recognizes organizations around the world that exemplify the highest level of operational and strategic excellence in information technology.
Content
Nondisclosure Agreements
Checklist
Overview
Key Considerations
Essential Terms
Additional Considerations
Summary
Professional Services Agreements
Checklist
Overview
Preliminary Considerations
Key Provision
Term and Termination
Acceptance Testing
Personnel
Subcontracting
Warranties
Indemnification
Limitation of Liability
Intellectual Property Ownership
Change Order
Confidentiality and Information Security
Force Majeure
Nonsolicitation
Insurance
Fees and Costs
Relationship to Other Agreements
Summary
Statements of Work
Checklist
Overview
Scope of Work and Business Requirements
Technical Environment
Acceptance Testing
Deliverables
Documentation
Roles and Responsibilities of the Parties
Project Management Processes
Issue Resolution and Escalation Procedures
Risks
Pricing and Cost
Service Level Agreements
Change Orders
Summary
Idea Submission Agreements
Checklist
Overview
Key Risks of Submissions
Key Provisions for Idea Submission Agreements
Beware Reverse Submissions
Summary
Cloud Computing Agreements
Checklist
Key Considerations
Service Levels
Uptime Service Level
Response Time Service Level
Problem Resolution Service Level
Remedies for Service Level Failure
Data
Data Security
Disaster Recovery and Business Continuity
Data Redundancy
Use of Customer Information, Data Conversion, and Transition
Insurance
Indemnification
Limitation of Liability
The Limitation of Liability Should Apply to Both Parties
License/Access Grant and Fees
Term
Warranties
Publicity and Use of the Customer Trademarks
Notification for Security Issues
Assignment
Pre-Agreement Vendor Due Diligence
Conclusion
Joint Marketing Agreements
Checklist
Overview
Key Issues and Guiding Principles
Determine the Scope of the Engagement
Marketing Obligations
Referral Arrangements
Confidentiality
Intellectual Property Issues
Warranties and Disclaimers
Term and Termination
Summary
Software Development Kit (SDK) Agreements
Checklist
Overview
Key Issues and Guiding Principles
Determine What Should Be Included in the SDK
Scope of License
Ownership
Confidentiality
Compatibility Testing
Support
Warranty Disclaimers
Limitations on Liability
Indemnification
Export/Import
Acquisition by Federal Government
Term and Termination
Summary
Original Equipment Manufacturer (OEM) Development Agreements
Checklist
Overview
Key Issues and Guiding Principles
Joint Development Agreements
Development and Professional Services Agreements
Exchange of IP
Confidentiality
Compensation/Fees/Revenue Share
Change of Control
Assumptions/OEM Customer Obligations
Marketing
End User License Agreement
Audit Rights
Warranties
Support and Maintenance
Limitations of Liability
Indemnification
Termination
Contract Negotiations
Summary
Health Insurance Portability and Accountability Act (HIPAA) Compliance
Checklist
Overview
Key Issues and Guiding Principles
Who Are BAs?
What Can Happen to BAs That Fail to Comply with HIPAA?
BA Requirements Under the New Security Breach Notification Requirements
BA Requirements for Compliance with HIPAA Security Rule
Statutory Liability for Business Associate Agreement Terms
BAA Compliance with HITECH Act Requirements
Other New HIPAA Requirements
Steps for Compliance for Breach Notification
Steps for Compliance with HIPAA Security Rule
Amendment of BAAs
Considerations for Inventory HIPAA-Related Policies
Summary
Key Issues and Guiding Principles for Negotiating a Software License or OEM Agreement
Checklist
Key Issues and Guiding Principles
Initial Matters
Scope of License/Ownership
Pricing
Audit Rights
Limitations of Liability
Warranties
Support and Maintenance; Professional Service Rates
Payment
Term and Termination
Infringement Indemnification
Summary
Drafting OEM Agreements (When the Company is the OEM)
Checklist
Key Issues and Guiding Principles
Determine the Scope of the Engagement
Customer Terms
Territory
Hardware Products
Exclusivity
Supplier Product Changes
Support and Training
Confidentiality
Intellectual Property Issues
Warranties and Disclaimers
Limitations of Liability
Indemnification
Term and Termination
Summary
Collecting Basic Deal Information
Checklist
Overview
Key Considerations
Performance
Intellectual Property Issues
Personal Information Privacy and Security
Information Security
Other Unique Issues
Summary
Reducing Security Risks in Information Technology Contracts
Checklist
Best Practices and Guiding Principles
Trade Secret Considerations
Copyright Considerations
Joint IP Considerations
Policy on Embedded Open Source
Internal Procedures
Policies Following Infringement
Employees
Employee Training and Communication
Contractual Protections
Nonemployees and Subcontractors
Software Distribution
Object Code vs. Source Code
Language for License Agreements
Nondisclosure Agreements
Audit Rights
Foreign Jurisdictions
Source Code Licenses
Escrow the Source Code
Language for Source Code License Agreements
Summary
Website Assessment Audits
Checklist
Overview
Key Issues and Guiding Principles
Evaluate Your Website
Domain Names
Use of Third Party Trademarks
Hyperlinks
Content
Visitor Uploads?
Applicable Internet Specific Laws
Terms and Conditions
Data Security and Privacy
Insurance
General Considerations
Summary
Critical Considerations for Protecting IP in a Software Development Environment
Checklist
Overview
Key Issues and Guiding Principles
Vendor Due Diligence
Treatment of Data
Physical Security
Administrative Security
Technical Security
Personnel Security
Subcontractors
Scan for Threats
Back-up and Disaster Recovery
Confidentiality
Security Audits
Warranties
Limitation of Liability
Destruction of Data
Additional Considerations
Summary
Click-Wrap, Shrink-Wrap, and Web-Wrap Agreements
Checklist
Overview
What Is a "Shrink-Wrap" License?
Products Purchased Under Shrink-Wrap Agreements-Common Elements
Methods of Purchasing Shrink-Wrap Products
Typical Shrink-Wrap Terms and Conditions
Key Risks of Shrink-Wrap Products
Mitigating Risk
Conclusion
Transactions Involving Financial Services Companies as the Customer
Checklist
Overview
Three Tools for Better Contracts
Key Considerations
Summary
Maintenance and Support Agreements
Checklist
Overview
Scope of Support and Maintenance
Predictability of Fees
Support Not to be Withheld
Term
Partial Termination/Termination and Resumption of Support
Specifications
Availability
Support Escalation
Service Levels
Summary
Source Code Escrow Agreements
Checklist
Overview
What Does It Mean to Escrow Source Code?
Types of Escrow Agreements
Release Conditions
Key Issues for Escrow Agreements
Conclusion
Integrating Information Security into the Contracting Life Cycle
Checklist
Overview
Due Diligence: The First Tool
Key Contractual Protections: The Second Tool
Information Security Requirements Exhibit: The Third Tool
Conclusion
Software Development Kit (DSDK) Agreements
Checklist
Overview
Key Contracting Concerns From the Perspectives of Both Parties
Licensor Concerns
Licensee Concerns
Conclusion
Distribution Agreements
Checklist
Overview
Key Issues for Distribution Agreements
License Grant
End User License Agreement
Development of the Product
End User Data
Obligations of the Parties
Product Pricing
Additional Considerations
Summary
Data Agreements
Checklist
Overview
Key Contractual Protections
Conclusion
Service Level Agreements
Checklist
Overview
Service Level Provisions Commonly Found in the Terms and Conditions
Root Cause Analysis, Corrective Actions Plans, and Resolution
Cost and Efficiency Reviews
Continuous Improvements to Service Levels
Termination for Failure to Meet Service Levels
Cooperation
Service Level Provisions Commonly Found in a Service Level Agreement or Attachment
Measurement Window and Reporting Requirements
Maximum Monthly at-Risk Amount
Performance Credits
Presumptive Service Levels
Exceptions to Service Levels
Supplier Responsibilities with Respect to Service Levels
Additions, Deletions, and Modifications to Service Levels
Earn-back
Form of Service Levels
Conclusion
Critical Considerations for Records Management and Retention Checklist
Introduction
Avoiding Spoliation Claims
Impact on Litigation/Discovery Costs
Developing the Policy
Litigation Discovery Procedures
Developing The Retention Schedule
The E-Mail Problem
Authorized Storage Locations
Confidentiality and Security
Third-party Vendors
Proper Destruction
Website Development Agreements
Checklist
Overview
Initial Issues to Think About
What Are the Basic Objectives of the Website and the Development Agreement?
Intellectual Property Ownership
Software Requirements
Schedules and Timetables
Term and Termination
Fees and Charges
Project Management
Acceptance Testing
Warranties
Indemnifications
Content of the Website
Linking Issues
Insurance
Reports, Records, and Audits
Training/Education/Troubleshooting
Additional Provisions to Consider
Summary
Social Media Policies
Checklist
Introduction
Policy Scope and Disclaimers
No Expectation of Privacy
Right, But No Duty, to Monitor
Conduct in Social Media
Social Networking and Weblogs
Employee Questions and Signature
Conclusion
Software License Agreements
Checklist
Introduction
Four Critical Questions
License and Restrictions
Acceptance Testing
Third-party Software
Fees
Warranties
Indemnification
Limitation of Liability
Specifications
Confidentiality and Security
Maintenance and Support
Announcements and Publicity
Term and Termination
Additional Contract Terms
Conclusion
Glossary
FFIEC Booklet
Index
Checklist
Overview
Key Considerations
Essential Terms
Additional Considerations
Summary
Professional Services Agreements
Checklist
Overview
Preliminary Considerations
Key Provision
Term and Termination
Acceptance Testing
Personnel
Subcontracting
Warranties
Indemnification
Limitation of Liability
Intellectual Property Ownership
Change Order
Confidentiality and Information Security
Force Majeure
Nonsolicitation
Insurance
Fees and Costs
Relationship to Other Agreements
Summary
Statements of Work
Checklist
Overview
Scope of Work and Business Requirements
Technical Environment
Acceptance Testing
Deliverables
Documentation
Roles and Responsibilities of the Parties
Project Management Processes
Issue Resolution and Escalation Procedures
Risks
Pricing and Cost
Service Level Agreements
Change Orders
Summary
Idea Submission Agreements
Checklist
Overview
Key Risks of Submissions
Key Provisions for Idea Submission Agreements
Beware Reverse Submissions
Summary
Cloud Computing Agreements
Checklist
Key Considerations
Service Levels
Uptime Service Level
Response Time Service Level
Problem Resolution Service Level
Remedies for Service Level Failure
Data
Data Security
Disaster Recovery and Business Continuity
Data Redundancy
Use of Customer Information, Data Conversion, and Transition
Insurance
Indemnification
Limitation of Liability
The Limitation of Liability Should Apply to Both Parties
License/Access Grant and Fees
Term
Warranties
Publicity and Use of the Customer Trademarks
Notification for Security Issues
Assignment
Pre-Agreement Vendor Due Diligence
Conclusion
Joint Marketing Agreements
Checklist
Overview
Key Issues and Guiding Principles
Determine the Scope of the Engagement
Marketing Obligations
Referral Arrangements
Confidentiality
Intellectual Property Issues
Warranties and Disclaimers
Term and Termination
Summary
Software Development Kit (SDK) Agreements
Checklist
Overview
Key Issues and Guiding Principles
Determine What Should Be Included in the SDK
Scope of License
Ownership
Confidentiality
Compatibility Testing
Support
Warranty Disclaimers
Limitations on Liability
Indemnification
Export/Import
Acquisition by Federal Government
Term and Termination
Summary
Original Equipment Manufacturer (OEM) Development Agreements
Checklist
Overview
Key Issues and Guiding Principles
Joint Development Agreements
Development and Professional Services Agreements
Exchange of IP
Confidentiality
Compensation/Fees/Revenue Share
Change of Control
Assumptions/OEM Customer Obligations
Marketing
End User License Agreement
Audit Rights
Warranties
Support and Maintenance
Limitations of Liability
Indemnification
Termination
Contract Negotiations
Summary
Health Insurance Portability and Accountability Act (HIPAA) Compliance
Checklist
Overview
Key Issues and Guiding Principles
Who Are BAs?
What Can Happen to BAs That Fail to Comply with HIPAA?
BA Requirements Under the New Security Breach Notification Requirements
BA Requirements for Compliance with HIPAA Security Rule
Statutory Liability for Business Associate Agreement Terms
BAA Compliance with HITECH Act Requirements
Other New HIPAA Requirements
Steps for Compliance for Breach Notification
Steps for Compliance with HIPAA Security Rule
Amendment of BAAs
Considerations for Inventory HIPAA-Related Policies
Summary
Key Issues and Guiding Principles for Negotiating a Software License or OEM Agreement
Checklist
Key Issues and Guiding Principles
Initial Matters
Scope of License/Ownership
Pricing
Audit Rights
Limitations of Liability
Warranties
Support and Maintenance; Professional Service Rates
Payment
Term and Termination
Infringement Indemnification
Summary
Drafting OEM Agreements (When the Company is the OEM)
Checklist
Key Issues and Guiding Principles
Determine the Scope of the Engagement
Customer Terms
Territory
Hardware Products
Exclusivity
Supplier Product Changes
Support and Training
Confidentiality
Intellectual Property Issues
Warranties and Disclaimers
Limitations of Liability
Indemnification
Term and Termination
Summary
Collecting Basic Deal Information
Checklist
Overview
Key Considerations
Performance
Intellectual Property Issues
Personal Information Privacy and Security
Information Security
Other Unique Issues
Summary
Reducing Security Risks in Information Technology Contracts
Checklist
Best Practices and Guiding Principles
Trade Secret Considerations
Copyright Considerations
Joint IP Considerations
Policy on Embedded Open Source
Internal Procedures
Policies Following Infringement
Employees
Employee Training and Communication
Contractual Protections
Nonemployees and Subcontractors
Software Distribution
Object Code vs. Source Code
Language for License Agreements
Nondisclosure Agreements
Audit Rights
Foreign Jurisdictions
Source Code Licenses
Escrow the Source Code
Language for Source Code License Agreements
Summary
Website Assessment Audits
Checklist
Overview
Key Issues and Guiding Principles
Evaluate Your Website
Domain Names
Use of Third Party Trademarks
Hyperlinks
Content
Visitor Uploads?
Applicable Internet Specific Laws
Terms and Conditions
Data Security and Privacy
Insurance
General Considerations
Summary
Critical Considerations for Protecting IP in a Software Development Environment
Checklist
Overview
Key Issues and Guiding Principles
Vendor Due Diligence
Treatment of Data
Physical Security
Administrative Security
Technical Security
Personnel Security
Subcontractors
Scan for Threats
Back-up and Disaster Recovery
Confidentiality
Security Audits
Warranties
Limitation of Liability
Destruction of Data
Additional Considerations
Summary
Click-Wrap, Shrink-Wrap, and Web-Wrap Agreements
Checklist
Overview
What Is a "Shrink-Wrap" License?
Products Purchased Under Shrink-Wrap Agreements-Common Elements
Methods of Purchasing Shrink-Wrap Products
Typical Shrink-Wrap Terms and Conditions
Key Risks of Shrink-Wrap Products
Mitigating Risk
Conclusion
Transactions Involving Financial Services Companies as the Customer
Checklist
Overview
Three Tools for Better Contracts
Key Considerations
Summary
Maintenance and Support Agreements
Checklist
Overview
Scope of Support and Maintenance
Predictability of Fees
Support Not to be Withheld
Term
Partial Termination/Termination and Resumption of Support
Specifications
Availability
Support Escalation
Service Levels
Summary
Source Code Escrow Agreements
Checklist
Overview
What Does It Mean to Escrow Source Code?
Types of Escrow Agreements
Release Conditions
Key Issues for Escrow Agreements
Conclusion
Integrating Information Security into the Contracting Life Cycle
Checklist
Overview
Due Diligence: The First Tool
Key Contractual Protections: The Second Tool
Information Security Requirements Exhibit: The Third Tool
Conclusion
Software Development Kit (DSDK) Agreements
Checklist
Overview
Key Contracting Concerns From the Perspectives of Both Parties
Licensor Concerns
Licensee Concerns
Conclusion
Distribution Agreements
Checklist
Overview
Key Issues for Distribution Agreements
License Grant
End User License Agreement
Development of the Product
End User Data
Obligations of the Parties
Product Pricing
Additional Considerations
Summary
Data Agreements
Checklist
Overview
Key Contractual Protections
Conclusion
Service Level Agreements
Checklist
Overview
Service Level Provisions Commonly Found in the Terms and Conditions
Root Cause Analysis, Corrective Actions Plans, and Resolution
Cost and Efficiency Reviews
Continuous Improvements to Service Levels
Termination for Failure to Meet Service Levels
Cooperation
Service Level Provisions Commonly Found in a Service Level Agreement or Attachment
Measurement Window and Reporting Requirements
Maximum Monthly at-Risk Amount
Performance Credits
Presumptive Service Levels
Exceptions to Service Levels
Supplier Responsibilities with Respect to Service Levels
Additions, Deletions, and Modifications to Service Levels
Earn-back
Form of Service Levels
Conclusion
Critical Considerations for Records Management and Retention Checklist
Introduction
Avoiding Spoliation Claims
Impact on Litigation/Discovery Costs
Developing the Policy
Litigation Discovery Procedures
Developing The Retention Schedule
The E-Mail Problem
Authorized Storage Locations
Confidentiality and Security
Third-party Vendors
Proper Destruction
Website Development Agreements
Checklist
Overview
Initial Issues to Think About
What Are the Basic Objectives of the Website and the Development Agreement?
Intellectual Property Ownership
Software Requirements
Schedules and Timetables
Term and Termination
Fees and Charges
Project Management
Acceptance Testing
Warranties
Indemnifications
Content of the Website
Linking Issues
Insurance
Reports, Records, and Audits
Training/Education/Troubleshooting
Additional Provisions to Consider
Summary
Social Media Policies
Checklist
Introduction
Policy Scope and Disclaimers
No Expectation of Privacy
Right, But No Duty, to Monitor
Conduct in Social Media
Social Networking and Weblogs
Employee Questions and Signature
Conclusion
Software License Agreements
Checklist
Introduction
Four Critical Questions
License and Restrictions
Acceptance Testing
Third-party Software
Fees
Warranties
Indemnification
Limitation of Liability
Specifications
Confidentiality and Security
Maintenance and Support
Announcements and Publicity
Term and Termination
Additional Contract Terms
Conclusion
Glossary
FFIEC Booklet
Index