SAP Enterprise Support
ASAP to Run SAP
1st Edition
Published on 28. April 2009
Book
Hardback
339 pages
978-1-59229-302-5 (ISBN)
Description
This book provides IT managers and decision makers with a detailed guide to SAP Enterprise Support. Using a top-down approach, the book begins by explaining why Enterprise Support was introduced, and then details the concrete benefits and concepts of Enterprise Support. It teaches you how and why to use Enterprise Support and covers the new services that have been incorporated. This is the one book you need to really understand how SAP Enterprise Support can work for your organization.
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05/2010
1st Edition
SAP PRESS
€59.95
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Content
... Preface ... 15
1 ... Introduction ... 17
... 1.1 ... SAP Standards for Solution Operations ... 19
... 1.2 ... Creating the Foundation for a Single Source of Truth ... 22
... 1.3 ... About This Book ... 28
2 ... Establishing a Single Source of Truth in Your Enterprise ... 33
... 2.1 ... Basic Concepts ... 33
... 2.2 ... Implementing Standards ... 41
... 2.3 ... Business Configuration ... 45
... 2.4 ... Business Continuity ... 55
3 ... Customer Center of Expertise ... 79
... 3.1 ... Challenges for the CIO ... 81
... 3.2 ... Organizational Model for Company Solution Operations ... 85
... 3.3 ... From Customer Competence Center to Customer Center of Expertise ... 89
4 ... Preserving Business Continuity ... 111
... 4.1 ... Highest Availability of Mission-Critical Business Processes ... 112
... 4.2 ... The Necessity of Business Continuity ... 114
... 4.3 ... Managing Business Continuity from the QM's Perspective ... 117
... 4.4 ... Quality Management for Business Continuity: How You Can Measure Your Success ... 128
... 4.5 ... Services Available from SAP Active Global Support, Training, and Certification ... 130
... 4.6 ... Case Study - Ensuring Stable Operations ... 131
5 ... Accelerated Innovation ... 143
... 5.1 ... Integration Testing ... 143
... 5.2 ... Technical Integration Validation ... 150
... 5.3 ... Services Available from SAP Active Global Support ... 159
... 5.4 ... Case Study ... 160
6 ... Improving Business Processes ... 173
... 6.1 ... Roles and Objectives of the QM ... 174
... 6.2 ... Methodology and Tools ... 175
... 6.3 ... Prerequisites for Business Process Improvements ... 183
... 6.4 ... Business Process Monitoring ... 184
... 6.5 ... Related Services Available from SAP Active Global Support ... 185
... 6.6 ... Success Factors ... 186
... 6.7 ... Skills and Training ... 188
... 6.8 ... Case Study: Improving the Order-to-Cash Business Process ... 189
7 ... Protection of the IT Investment ... 195
... 7.1 ... Extended Maintenance in the Context of SAP Enterprise Support ... 197
... 7.2 ... Quality Management ... 202
... 7.3 ... Harmonized IT Landscape ... 204
... 7.4 ... Methodology and Tools ... 214
... 7.5 ... Related Services Available from SAP Active Global Support ... 224
... 7.6 ... Success Factors and Related Standards ... 226
... 7.7 ... Skills and Training ... 227
... 7.8 ... Case Study: Planning Requests for Innovation ... 227
8 ... Innovation Without Risking Disruption ... 229
... 8.1 ... SOA: The Evolutionary Approach ... 230
... 8.2 ... The Maintenance Strategy: Stable Core and Access to Innovations ... 231
... 8.3 ... SAP Enhancement Packages ... 232
... 8.4 ... Tools for Deploying SAP Enhancement Packages ... 238
... 8.5 ... Switch Framework and Activation ... 241
... 8.6 ... Case Study: Experiences of SAP's In-House IT Department ... 242
9 ... SAP MaxAttention and SAP Safeguarding ... 245
... 9.1 ... The Holistic Approach of SAP MaxAttention ... 247
... 9.2 ... The Engagement and Governance Model ... 250
... 9.3 ... A Standardized Approach ... 251
... 9.4 ... Safeguarding for Implementations, Upgrades, and Migrations ... 256
... 9.5 ... Continuous Improvement Through SAP MaxAttention ... 257
... 9.6 ... Optimizing Your System Landscape ... 258
... 9.7 ... High Security Standards ... 261
10 ... Mission-Critical Support for Partner Applications and Technologies ... 263
... 10.1 ... Support Processes with Partners ... 265
... 10.2 ... Support for Partner Solutions ... 270
... 10.3 ... The Value of Partner Integration for SAP Customers ... 272
... 10.4 ... Integrating VARs into the SAP Ecosystem ... 274
11 ... Run SAP Programs for SAP Partners ... 285
... 11.1 ... The Run SAP Methodology ... 285
... 11.2 ... The Run SAP Implementation Partner Program for SAP Services Partners ... 290
... 11.3 ... The SAP Support Partner Program ... 292
... 11.4 ... The SAP Training and Certification Program for Running End-to-End Solutions ... 294
12 ... Overview of Training and Certification Offerings ... 297
... 12.1 ... Training classes ... 298
... 12.2 ... Certification ... 299
A ... Additional Information and Offerings ... 303
... A.1 ... Expert Guided Implementation ... 303
... A.2 ... Continuous Quality Checks ... 304
... A.3 ... Services from SAP Active Global Support ... 309
... A.4 ... SAP Product Standards ... 317
B ... Bibliography ... 327
C ... Editors ... 329
D ... Authors and Editorial Office ... 331
... D.1 ... Editorial Office ... 331
... D.2 ... Authors ... 331