Workloads

Part 1 Workload measurement: workload measurement models. Part 2 Defining the task: researching workloads; researching the social work task. Part 3 Probation service workloads: background; the research project. Part 4 Negotiating research: negotiating the research; pilot study; consultation with the teams; research process; independent evaluation. Part 5 Court reports and workload measurement: description of the sample; time taken to prepare reports; factors influencing the time taken; effectiveness; activities involved in the preparation of SIRs. Part 6 Workloads - measurement and management: workload weighting implications; workload management. Part 7 The wider context: background; information systems; national probation survey; information systems and information technology; workloads and industrial action.