Quality of Service in Telecommunications
Published on 17. November 1997
Book
Hardback
400 pages
978-0-85296-919-9 (ISBN)
Description
Quality of service has become a vital issue for both telecommunications users and providers. This text covers both theoretical and practical aspects of the subject, plus managerial, marketing and engineering approaches to quality in the telecommunications industry.
More details
Series
Language
English
Place of publication
Stevenage
United Kingdom
Target group
College/higher education
Professional and scholarly
Illustrations
index
Dimensions
Height: 234 mm
Width: 156 mm
ISBN-13
978-0-85296-919-9 (9780852969199)
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Schweitzer Classification
Content
Key issues of quality of service; review of major studies; a framework for quality of service management; customers' quality of service requirements; quality of service offered; quality of service delivered; customer's perception of quality of service; service surround and service management; network-performance engineering; network integrity; economics of quality of service; role of standards; role of user groups; role of regulation; comparisons of quality of service; practical management of quality of service; quality of service: the future; standardising the framework.