Prioritising Business Processes
Description
This book addresses business process prioritisation - a problem in Business Process Management research that is often ill-structured and complex. The book introduces and describes the Prioritisation and Categorisation Method (PCM), a novel approach well aligned with today's business needs and climate. It embraces an explorative approach to facilitating process innovation and designing new processes in dynamic environments.
Three classic theories are employed as the basis for PCM and summarised here - Ackhoff's interactive planning, Winograd and Flores' network of commitments, and Simon's bounded rationality. In addition, the book features a tutorial on a web-based tool that facilitates the application of PCM, together with two industry case studies that illustrate the method in practice and demonstrate its value.
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Shengnan Han is associate professor of computer and system sciences at Stockholm University, Sweden. She received a doctorate in Economics (information systems) from Åbo Akademi University, Finland. She is engaged in research on digital business, value-added mobile services (for business, healthcare, and governments), business process management, and strategic IT management. Her research has appeared in Computers in Human Behavior, Business Process Management Journal, International Journal of Technology Assessment in Health Care, International Journal of IT/Business Alignment and Governance, International Journal of Mobile Communication, among others. She is on the editorial board for Electronic Markets: The International Journal on Networked Business (Springer), and Telematics & Informatics (Elsevier).