
Pocket Guide to TQM
Routledge (Publisher)
1st Edition
Published on 26. August 2016
Book
Hardback
98 pages
978-1-138-15210-6 (ISBN)
Description
Another new book in the popular and original series of pictorial guides - John Oakland cuts through the complex concepts and confusing jargon associated with implementing Total Quality, and Peter Morris presents the information in his inimitable pictorial style. This book will show students and managers what they need to understand about TQM in the simplest, clearest and most memorable form.
Professor John Oakland is undoubtedly the British guru of quality management. Following a successful industrial career in research and production management, he has developed a pragmatic approach to introducing TQM which he and his colleagues have used successfully in literally thousands of organizations. He is founder and Executive Chairman of OAKLAND Consulting Plc. and Head of the European Centre for TQM at the University of Bradford Management Centre. Also published by Butterworth-Heinemann are John Oakland's bestselling Total Quality Management (now in its second edition) and Cases in Total Quality Management. Peter Morris is the creative force behind the illustrations in all Butterworth-Heinemann's pictorial guides. Originally trained as an art teacher, he spent several years as an industrial designer in Canada before returning to England to design educational and training materials for the University of Sussex. His experience working on industrial contracts convinced him, quite rightly, that cartoons are frequently the best way to illustrate the abstractions of business life.
Professor John Oakland is undoubtedly the British guru of quality management. Following a successful industrial career in research and production management, he has developed a pragmatic approach to introducing TQM which he and his colleagues have used successfully in literally thousands of organizations. He is founder and Executive Chairman of OAKLAND Consulting Plc. and Head of the European Centre for TQM at the University of Bradford Management Centre. Also published by Butterworth-Heinemann are John Oakland's bestselling Total Quality Management (now in its second edition) and Cases in Total Quality Management. Peter Morris is the creative force behind the illustrations in all Butterworth-Heinemann's pictorial guides. Originally trained as an art teacher, he spent several years as an industrial designer in Canada before returning to England to design educational and training materials for the University of Sussex. His experience working on industrial contracts convinced him, quite rightly, that cartoons are frequently the best way to illustrate the abstractions of business life.
Reviews / Votes
'... excellent drawings providing easy to understand visual explanationsand anecdotes.'
Professional Manager
'... a worthwhile read for anyone who seriously wants to improve the
quality of their service. It might even convert a few sceptics.'
Tim Cornick
'If you are looking for a short but comprehensive introduction to Total Quality Management, then this may be the book for you.'
British Journal of Administrative Management, July/August 1997
More details
Language
English
Place of publication
London
United Kingdom
Publishing group
Taylor & Francis Ltd
Target group
Professional and scholarly
Professional Practice & Development
Dimensions
Height: 198 mm
Width: 129 mm
Weight
360 gr
ISBN-13
978-1-138-15210-6 (9781138152106)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Other editions
Additional editions

John S. Oakland | Peter Morris
Pocket Guide to TQM
E-Book
11/2013
1st Edition
Routledge
€52.49
Available for download

John S. Oakland | Peter Morris
Pocket Guide to TQM
E-Book
11/2013
1st Edition
Routledge
€66.69
Available for download

John S. Oakland | Peter Morris
Pocket Guide to TQM
Book
03/1998
1st Edition
Butterworth-Heinemann
€47.07
Shipment within 15-20 days
Persons
John S Oakland, Peter Morris
Content
Quality Chains; Processes; The Model; Commitment and Culture; Communication; Systems; Tools; Teamwork; Implementation.