Next Steps

Part 1 The context of the Next Steps: the Next Steps - origins and destinations, Grant Jordan and Barry J. O'Toole; the Next Steps reforms and current orthodoxies, Chris Painter; implementing the Next Steps - a choreography of management change, Andrew Gray and Bill Jenkins. Part 2 Agencies in action: managing strategic resources in a Next Steps department - information agendas and information systems in the DSS, Christine Bellamy; the Employment Service as an agency - the first three years, Michael Hunt; Next Steps and performance measurement, Patricia Greer and Neil Carter. Part 3 Questions and controversies: Next Steps - consequences for the core and central departments, Peter Barberis; parliamentary accountability, Barry J. O'Toole and Richard A. Chapman; Next Steps - the end of Whitleyism?, Barry J. O'Toole; lessons from the Antipodes, Jonathan Boston; the Next Steps to market testing?, Barry O'Toole and Grant Jordan.