Your Attitude Is Showing
Description
Helping readers become aware of the strong impact that one's attitude has on every aspect of life, this highly regarded primer in the field of business human relations empowers readers of all backgrounds to play their human-relations roles with greater understanding and sensitivity. Fully updated and fresh with new material, it teaches readers that people who balance their technical skills with human-relations competencies find greater on-the-job happiness, contribute more to the productivity of organizations, and, in general, have more successful careers and satisfying lives. KEY TOPICS: A well balanced mix of human-relation competencies to understanding oneself, relationships with others, career, and expanding ones assets. MARKET: For individuals of all ages and backgrounds seeking self-improvement in their human-relation roles.
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Persons
Sharon Lund O'Neil is a widely published author. In addition to her friendly writing style and practical advice, she has a common-sense approach to problem solving. Her human-relations cases, based on the corporate work environment, are popular with both trainers and educators.
As a frequent national speaker and facilitator on leadership and engaging teams, Sharon advocates the importance of "soft skills" - the human-relations skills that are so critical for building strong relationships.
Sharon has been actively involved in many professional groups and has led several prominent national professional and educational organizations.
Content
PART I: UNDERSTANDING YOURSELF
1. You Can't Escape Human Relations
Case 1: Reality
2. Human Relations Can Make or Break You
Case 2: Adjustment
3. Hold On to Your Positive Attitude
Case 3: Credit Blues
4. When People Step on Your Attitude
Case 4: Bounce Back
PART II: RELATIONSHIPS WITH OTHERS
5. Vertical and Horizontal Working Relationships
Case 5: Decision
6. Your Potential and Productivity-A Closer Look
Case 6: Message
7. The Winning Combination
Case 7: Insight
8. Your Most Important Working Relationship
Case 8: Choice
9. Understanding the Nature of Relationships
Case 9: Currency
PART III: MAXIMIZING YOUR RELATIONSHIPS
10. Your Success as a Team Player
Case 10: Controversy
11. Emotional Intelligence: Managing Stress, Frustration, and Aggression
Case 11: Frustration
12. Restoring Injured Relationships
Case 12: Restoration
13. Attitudes Among Culturally Diverse Co-Workers
Case 13: Communication
PART IV: Building Your Career
14. Succeeding in a New Job or Assignment
Case 14: Nonprofessional
15. Initiation Rites-Coping with Teasing and Testing
Case 15: Confrontation
16. Absenteeism and Human Relations
Case 16: Balance
17. Avoiding Six Common Human-Relations Mistakes
Case 17: Motivation
18. Business Ethics, Rumors, and the Confidence Triangle
Case 18: Dilemma
PART V: SUCCESS AT EXPANDING YOUR ASSETS
19. Goal Setting and Your Attitude
Case 19: Conflict
20. Strategies for Advancing Your Career
Case 20: Preference
21. Keeping a Positive Attitude Through Plateau Periods and Reorganizations
Case 21: Change
22. When You Are Tempted to Scramble
Case 22: Interview
23. Attitude Renewal
Case 23: Focus
24. Leadership/Management: Your Career on the Move
Case 24: Sensitivity