Supporting Users and Troubleshooting Desktop Applications on Microsoft (R) Windows (R) XP, Second Edition

Ace your preparation for the skills measured by MCDST Exam 70-272-and on the job-with this official Microsoft study guide, fully updated for Windows XP Service Pack 2. Work at your own pace through a system of lessons, hands-on exercises, troubleshooting labs, and review questions.

The Readiness Review Suite on CD, featuring advanced technology from MeasureUp, provides 425 challenging questions for in-depth self-assessment and practice. You can choose timed or untimed testing mode, generate random tests, or focus on specific objectives. You get expert exam tips and detailed explanations for right and wrong answers-including a customized learning path that describes how and where to focus your studies.

Maximize your performance on the exam by learning how to:



Configure, customize, and support Microsoft Office applications, including Microsoft Office Outlook
NEW-Configure and support Microsoft Internet Explorer, including Pop-up Blocker and other new features
Troubleshoot usability, customization, and connectivity issues
Manage application security permissions and settings
UPDATED-Set up and troubleshoot Windows Firewall and monitor antivirus software
NEW-Keep your applications current with Microsoft Update and Automatic Updates

Your kit includes:



Fully reengineered self-paced study guide with expert exam tips.
Readiness Review Suite featuring 425 questions and multiple testing options.
Case scenarios and troubleshooting labs for real-world expertise.
NEW-120-day evaluation version of Microsoft Windows XP Professional Edition with Service Pack 2.
Fully searchable eBook.
Microsoft Encyclopedia of Security eBook.
Microsoft Encyclopedia of Networking, Second Edition, eBook.

For customers who purchase an ebook version of this title, instructions for downloading the CD files can be found in the ebook.