
Developing Interactional Competence at the Workplace
Learning English as a Foreign Language on the Shop Floor
Routledge (Publisher)
1st Edition
Published on 6. September 2024
Book
Hardback
294 pages
978-0-367-64676-9 (ISBN)
Description
What is it about social interaction at the workplace that spurs interactional competence development? This book explores the answers to this question by analyzing the development of interactional competence by two Vietnamese hotel staff members, one novice and one experienced, as they interact with international guests in English in Vietnam.
Using ethnomethodological conversation analysis (EMCA) in a longitudinal design, Nguyen and Malabarba trace the learners' observable changes in interactional practices in guest-escorting walks over time. In doing so, they uncover the interaction-endogenous impetuses that may have led to these changes and address three fundamental questions in second language acquisition research: what is learned, how it is learned, and why it is learned. In seven chapters, the book offers an illuminating discussion of how competence has been conceptualized in EMCA and a rich analysis of how individuals' changes in interactional conduct take place locally and longitudinally.
With an in-depth discussion of theoretical issues as well as a fine-grained empirical analysis, this book appeals to researchers, students, and practitioners interested in social perspectives on second language learning, longitudinal EMCA, the development of interactional competence at the workplace, and guest-host interaction in hospitality.
Chapter 7 of this book is freely available as a downloadable Open Access PDF at http://www.taylorfrancis.com under a Creative Commons Attribution-Non Commercial-No Derivatives (CC-BY-NC-ND) 4.0 license.
Using ethnomethodological conversation analysis (EMCA) in a longitudinal design, Nguyen and Malabarba trace the learners' observable changes in interactional practices in guest-escorting walks over time. In doing so, they uncover the interaction-endogenous impetuses that may have led to these changes and address three fundamental questions in second language acquisition research: what is learned, how it is learned, and why it is learned. In seven chapters, the book offers an illuminating discussion of how competence has been conceptualized in EMCA and a rich analysis of how individuals' changes in interactional conduct take place locally and longitudinally.
With an in-depth discussion of theoretical issues as well as a fine-grained empirical analysis, this book appeals to researchers, students, and practitioners interested in social perspectives on second language learning, longitudinal EMCA, the development of interactional competence at the workplace, and guest-host interaction in hospitality.
Chapter 7 of this book is freely available as a downloadable Open Access PDF at http://www.taylorfrancis.com under a Creative Commons Attribution-Non Commercial-No Derivatives (CC-BY-NC-ND) 4.0 license.
More details
Series
Language
English
Place of publication
London
United Kingdom
Publishing group
Taylor & Francis Ltd
Target group
College/higher education
Postgraduate
Illustrations
28 s/w Abbildungen, 17 s/w Tabellen, 28 s/w Zeichnungen
17 Tables, black and white; 28 Line drawings, black and white; 28 Illustrations, black and white
Dimensions
Height: 235 mm
Width: 157 mm
Thickness: 21 mm
Weight
602 gr
ISBN-13
978-0-367-64676-9 (9780367646769)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Other editions
Additional editions

Hanh thi Nguyen | Taiane Malabarba
Developing Interactional Competence at the Workplace
Learning English as a Foreign Language on the Shop Floor
Book
01/2026
1st Edition
Routledge
€64.10
Shipment within 10-20 days

Hanh thi Nguyen | Taiane Malabarba
Developing Interactional Competence at the Workplace
Learning English as a Foreign Language on the Shop Floor
E-Book
09/2024
1st Edition
Routledge
€52.49
Available for download

Hanh thi Nguyen | Taiane Malabarba
Developing Interactional Competence at the Workplace
Learning English as a Foreign Language on the Shop Floor
E-Book
09/2024
1st Edition
Routledge
€52.49
Available for download
Persons
Hanh thi Nguyen is Professor of Applied Linguistics in the Department of English and Applied Linguistics at Hawaii Pacific University, USA.
Taiane Malabarba is a postdoc researcher and lecturer in Second Language Acquisition and Social Interaction in the Department of English and American Studies at the University of Potsdam, Germany.
Taiane Malabarba is a postdoc researcher and lecturer in Second Language Acquisition and Social Interaction in the Department of English and American Studies at the University of Potsdam, Germany.
Author
Hawaii Pacific University, USA
University of Potsdam, Germany
Content
Chapter 1: Interactional Competence and Its Development
Chapter 2: The Hotel Guest-Escorting Walk as A Speech-Exchange System
Chapter 3: Evolving From Interactional Troubles
Chapter 4: Harvesting Interactional Materials from Co-Participants' Turns
Chapter 5: Contingently Assembling Resources Afforded by Interactional Infrastructure
Chapter 6: Optimizing Interactional Practices Through Recurrent Participation
Chapter 7: Discussion
Chapter 2: The Hotel Guest-Escorting Walk as A Speech-Exchange System
Chapter 3: Evolving From Interactional Troubles
Chapter 4: Harvesting Interactional Materials from Co-Participants' Turns
Chapter 5: Contingently Assembling Resources Afforded by Interactional Infrastructure
Chapter 6: Optimizing Interactional Practices Through Recurrent Participation
Chapter 7: Discussion