ROI Reimagined
Redefining Business Success: 11 Bold New Ways to Measure What Really Matters
Published on 30. October 2025
Book
Paperback/Softback
310 pages
978-1-917523-77-6 (ISBN)
Description
ROI Reimagined introduces 11 revolutionary ways to measure business success in the modern marketplace:
Return on Inspiration - How well do you motivate your people?
Return on Integrity - Do customers trust your brand?
Return on Inclusion - Does your business reflect the world you serve?
Return on Innovation - Are you evolving fast enough to stay relevant?
And 7 more game-changing metrics that forward-thinking leaders are already using to outperform their competition.
Why settle for measuring the past when you could be shaping the future?
Through real-world case studies from Apple, Amazon, Patagonia, Netflix and dozens of other industry leaders, Martin Newman reveals how to:
Build deeper customer loyalty through authentic engagement
Create workplace cultures that drive innovation and retention
Turn social responsibility into competitive advantage
Use data insights to make decisions that matter
Align every department around what truly drives growth
Whether you're a CEO, operational manager or team leader, this isn't just another business book - it's your blueprint for building a resilient, customer-centric organisation that thrives in an era of constant change.
Return on Inspiration - How well do you motivate your people?
Return on Integrity - Do customers trust your brand?
Return on Inclusion - Does your business reflect the world you serve?
Return on Innovation - Are you evolving fast enough to stay relevant?
And 7 more game-changing metrics that forward-thinking leaders are already using to outperform their competition.
Why settle for measuring the past when you could be shaping the future?
Through real-world case studies from Apple, Amazon, Patagonia, Netflix and dozens of other industry leaders, Martin Newman reveals how to:
Build deeper customer loyalty through authentic engagement
Create workplace cultures that drive innovation and retention
Turn social responsibility into competitive advantage
Use data insights to make decisions that matter
Align every department around what truly drives growth
Whether you're a CEO, operational manager or team leader, this isn't just another business book - it's your blueprint for building a resilient, customer-centric organisation that thrives in an era of constant change.
More details
Language
English
Place of publication
United Kingdom
Dimensions
Height: 234 mm
Width: 156 mm
Thickness: 18 mm
Weight
530 gr
ISBN-13
978-1-917523-77-6 (9781917523776)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Person
Martin Newman is a globally recognised authority on customer-centric business strategies, celebrated for pioneering innovative practices that drive loyalty, sustainable growth and measurable commercial results. Over more than 40 years, Martin has worked with many of the world's leading brands - influencing boardrooms and guiding strategic transformations across retail, automotive, hospitality and financial services.A best-selling author, Martin has written two influential books: 100 Practical Ways to Improve Customer Experience - a finalist in the 2019 Business Book of the Year Awards - and The Power of Customer Experience. His commitment to redefining business success extends to education, with initiatives such as the Mini MBA in Customer Centricity (in partnership with the Oxford College of Professional Education), taken by global brands including British Airways, Schuh, Haleon, Sodastream and Hunkemoeller. His 'MBA in a Day' workshop has also been delivered to organisations ranging from Toyota and Verisure to the Tate and The Fragrance Shop, delivering immediate, practical impact.A sought-after keynote speaker and respected judge for leading industry awards - including the World Retail Awards, UK Customer Experience Awards, Drapers Digital Awards, the People In Retail Awards (PIRA), the Ecommerce Awards, the Enterprise Vision Awards (EVAs), and the Great British Entrepreneur Awards - Martin is at the forefront of the global conversation on customer-centric innovation. In ROI Reimagined, he challenges the status quo of traditional performance metrics, introducing a new framework for measuring what truly matters to customers and to long-term business success.