Human Resource Management
A Customer-Oriented Approach
Published on 6. November 1997
Book
Paperback/Softback
471 pages
978-0-13-253675-2 (ISBN)
Description
Appropriate for courses in Human Resource Management (HRM) taught in both Hospitality and Business Schools.
This is the first text that introduces human resource management in the hospitality industry. It presents a comprehensive and practical discussion of the current human resource issues unique to success in that specialized service business. The text is based on facts drawn from industry research studies and current developments in hospitality organizations.
This is the first text that introduces human resource management in the hospitality industry. It presents a comprehensive and practical discussion of the current human resource issues unique to success in that specialized service business. The text is based on facts drawn from industry research studies and current developments in hospitality organizations.
More details
Language
English
Place of publication
United States
Publishing group
Pearson Education (US)
Target group
Professional and scholarly
Dimensions
Height: 242 mm
Width: 182 mm
Thickness: 24 mm
Weight
860 gr
ISBN-13
978-0-13-253675-2 (9780132536752)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Content
I. INTRODUCTION.
1. Contemporary Issues in Human Resource Management.
II. UNDERSTANDING YOURSELF.
2. Who Are You?
3. Communicating Effectively.
4. Effectively Managing Change and Conflict.
5. Developing Your Decision-Making Skills.
III. UNDERSTANDING HUMAN RESOURCE MANAGEMENT.
6. Recruiting, Selecting, and Orienting Associates.
7. Training, Developing, and Appraising Associates.
8. Motivating Associates.
9. Creating Effective Associate Relations.
IV. UNDERSTANDING CUSTOMERS.
10. Identifying and Addressing Customer Needs.
11. Understanding the International Customer.
12. Developing Outstanding Service.
13. Maintaining Total Quality Service.
V. HORIZONS.
14. Future Challenges.
15. Developing an Effective Career Plan.
1. Contemporary Issues in Human Resource Management.
II. UNDERSTANDING YOURSELF.
2. Who Are You?
3. Communicating Effectively.
4. Effectively Managing Change and Conflict.
5. Developing Your Decision-Making Skills.
III. UNDERSTANDING HUMAN RESOURCE MANAGEMENT.
6. Recruiting, Selecting, and Orienting Associates.
7. Training, Developing, and Appraising Associates.
8. Motivating Associates.
9. Creating Effective Associate Relations.
IV. UNDERSTANDING CUSTOMERS.
10. Identifying and Addressing Customer Needs.
11. Understanding the International Customer.
12. Developing Outstanding Service.
13. Maintaining Total Quality Service.
V. HORIZONS.
14. Future Challenges.
15. Developing an Effective Career Plan.