How to Design and Deliver Quality Service Training
Published on 30. November 1992
Book
Paperback/Softback
128 pages
978-0-7494-0737-7 (ISBN)
Description
This study offers office trainers and managers guidance on the design and implementation of training programmes that aim to make staff aware of quality issues. Aimed at both commercial and public-sector organizations, it explains how any company can improve its customer service standards.
More details
Series
Language
English
Place of publication
London
United Kingdom
Target group
Professional and scholarly
Illustrations
index
Dimensions
Height: 215 mm
Width: 169 mm
Weight
194 gr
ISBN-13
978-0-7494-0737-7 (9780749407377)
Copyright in bibliographic data is held by Nielsen Book Services Limited or its licensors: all rights reserved.
Schweitzer Classification
Content
The elements of quality action; creating the climate; creating the structure; strengthening the internal customer chain; quality action teams; quality service skills.