Administrative Office Management

Part 1: Introduction to administrative office management. Administrative office management in a changing electronic age. Principles of administrative office management. Solving problems in administrative office management. Communication in the office. Part 2: Managing human resources. Selecting and orienting the office staff. Supervising the office staff. Training, appraising, and promoting office personnel. Office job analysis. Office salary administration. Employee benefits for the office staff. Labor-management relations in the office. Office personnel problems and practices. Part 3: Managing administrative services. The ergonomic environment of the office. Administrative office systems. Part 4: Managing administrative systems. Office automation. Improving office productivity.