Business Performance Measurement
Theory and Practice
Published on 7. March 2002
Book
Hardback
380 pages
978-0-521-80342-7 (ISBN)
Description
The field of performance measurement has evolved rapidly in the last few years with the development of new measurement frameworks and methodologies, such as the balanced scorecard, the performance prism, economic value added, economic profit, activity based costing and self-assessment techniques. This multidisciplinary, international book draws together the key themes to provide an up-to-date summary of the leading ideas in business performance measurement, theory and practice. It includes viewpoints from a range of fields including accounting, operations management, marketing, strategy and organisational behaviour. The book will appeal to graduate students, managers and researchers interested in performance measurement, whatever their discipline.
Reviews / Votes
'... this book assembles an impressive collection of contemporary thought on the theory, practice and development of business performance measurement ... a stimulating foundation for reflecting on issues and progress in performance measurement.' Accounting & Business ResearchMore details
Language
English
Place of publication
Cambridge
United Kingdom
Target group
Professional and scholarly
Illustrations
10 Tables, unspecified
Dimensions
Height: 255 mm
Width: 181 mm
Thickness: 26 mm
Weight
966 gr
ISBN-13
978-0-521-80342-7 (9780521803427)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Other editions
New editions
Book
12/2007
2nd Edition
Cambridge University Press
€119.50
Shipment within 15-20 days
Additional editions
E-Book
01/2005
1st Edition
Cambridge University Press
€52.99
Available for download
Person
Andy Neely is Director of the Centre for Business Performance at Cranfield School of Management and Professor of Operations Strategy and Performance. Prior to joining Cranfield University he held a lecturing position at Cambridge University, where he was a Fellow of Churchill College. Andy has been researching and teaching in the field of business performance measurement since the late 1980s. He chaired the first and second international academic conferences on performance measurement, in July 1998 and July 2000 respectively and has authored over 30 books and articles on the subject, including Measuring Business Performance, which was published by the Economist. He has consulted to and worked with numerous organisations including 3M, Andersen Consulting, Aventis, British Aerospace, British Airways, British Telecom, DHL, Diageo, KPMG, NatWest Bank, Pilkington, Reckitt and Colman, and Rolls Royce Aerospace.
Content
Part I. Performance Measurement - Functional Analyses: 1. Measuring performance: the accounting perspective David Otley; 2. Measuring performance: the marketing perspective Bruce Clark; 3. Measuring performance: the operations perspective Andy Neely and Rob Austin; 4. Finding performance: the new discipline in management Marshall Meyer; Part II. Performance Measurement - Theoretical Foundations: 5. A conceptual and operational delineation of performance Michel Lebas and Ken Euske; 6. Anomalies of measurement: when it works, but should not Rob Austin and Jody Hoffer Gittel; 7. Does pay for performance really motivate employees? Margit Osterloh and Bruno Frey; 8. Superior managers' tolerance to dysfunctional behaviour: a test Clive Emmanuel; Part III. Performance Measurement - Frameworks and Methodologies: 9. Performance measurement frameworks: a review Mike Kennerley and Andy Neely; 10. The critical few: first among equals as parameters for measuring strategic effectiveness Elspeth Murray and Peter Richardson; 11. Auditing measurement systems Umit Bititci, Allan Carrie and Trevor Turner; 12. Why measurement initiatives succeed and fail Mike Bourne and Andy Neely; Part IV. Performance Measurement - Practical Applications: 13. What really goes on in the name of benchmarking D. T. Mayle, Matthew Hinton, Graham Francis and Jackie Holloway; 14. Measuring marketing performance: in practice Tim Ambler and Flora Kokkinaki; 15. Loosely coupled performance measurement systems Thomas Ahrens and Chris Chapman; 16. Redefining government performance Ken Ogata and R. Gookey; Part V. Specific Measures: 17. Customer satisfaction and business performance Kai Kristensen, Anne Martensen and Lars Gronholdt; 18. Linking financial performance to employee and customer satisfaction Andy Neely and Mohammed Al Najjar; 19. Measuring innovation performance Riitta Katila; Part VI. Performance Measurement - Emerging Issues and Trends: 20. Measuring knowledge work Rob Austin and Pat Larkey; 21. Measuring ebusiness performance Andy Neely, Bernard Marr, Chris Adams and Neha Kapashi.