Business Performance Measurement
Unifying Theory and Integrating Practice
2nd Edition
Published on 3. March 2011
Book
Paperback/Softback
528 pages
978-0-521-18876-0 (ISBN)
Description
Drawing together contributions from leading thinkers around the world, this 2007 book reviews developments in the theory and practice of performance measurement and management. Significantly updated and modified from the first edition, the book includes ten additional chapters which review performance measurement from the perspectives of accounting, marketing, operations, public services and supply-chain management. In addition to these functional analyses the book explores performance measurement frameworks and methodologies, practicalities and challenges, and enduring questions and issues. Edited by one of the world's leading experts on performance measurement and management, Business Performance Measurement will be of interest to graduate students, managers and researchers who wish to understand more about the theory and practice of performance measurement and management.
More details
Edition
2nd Revised edition
Language
English
Place of publication
Cambridge
United Kingdom
Target group
Professional and scholarly
Edition type
Revised edition
Product notice
Paperback (trade)
Illustrations
Worked examples or Exercises
Dimensions
Height: 244 mm
Width: 170 mm
Thickness: 29 mm
Weight
901 gr
ISBN-13
978-0-521-18876-0 (9780521188760)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Other editions
Additional editions
E-Book
03/2008
2nd Edition
Cambridge University Press
€58.99
Available for download
Book
12/2007
2nd Edition
Cambridge University Press
€119.50
Shipment within 15-20 days
Person
Content
List of figures and tables; Introduction Andy Neely; Part I. Performance Measurement - Functional Analyses and Theoretical Foundations: 1. Accounting performance measurement: a review of its purposes and practices David Otley; 2. Measuring marketing performance: research practice and challenges Bruce Clark; 3. Performance measurement: the operations management perspective Andy Neely; 4. Measuring performance: the supply-chain management perspective Douglas Lambert and Michael Knemeyer; 5. Finding performance: the new discipline in management Marshall Meyer; 6. A conceptual and operational delineation of performance Michel Lebas and Ken Euske; Part II. Performance Measurement - Frameworks and Methodologies: 7. Performance measurement frameworks: a review Andy Neely, Mike Kennerley and Chris Adams; 8. Beyond budgeting to the adaptive organisation Jeremy Hope; 9. Theoretical conditions for validity in accounting performance measurement Hanne Norreklit, Lennart Norreklit and Falconer Mitchell; 10. The validity of measurement frameworks: measurement theory Stephen Pike and Goran Roos; Part III. Performance Measurement - Practicalities and Challenges: 11. Choosing marketing dashboard metrics Tim Ambler and John Roberts; 12. Risk in performance measurement Andrew Likierman; 13. Measuring knowledge work Rob Austin and Pat Larkey; 14. Measuring innovation performance Rita Katila; 15. Context-based measurement Graham Clark and Tony Powell; Part IV. Performance Measurement in Public Services: 16. Measuring the performance of England's primary school teachers: purposes, theories, problems and tensions Andrew Brown; 17. Police performance: sovereignty, discipline and governmentality Paul Collier; 18. The development of composite indicators to measure healthcare performance Rowena Jacobs, Peter Smith and Maria Goddard; 19. Perversity in public service performance measurement Mike Pidd; Part V. Performance Measurement - Emerging Issues and Enduring Questions: 20. Does pay for performance really motivate employees? Margit Osterloh and Bruno Frey; 21. Anomalies of measurement: when it works, but should not Rob Austin and Jody Hoffer Gittel; 22. Loosely coupled performance measurement systems Thomas Ahrens and Chris Chapman; Index.