Personalising public services
Understanding the personalisation narrative
1st Edition
Published on 27. July 2011
Book
Hardback
216 pages
978-1-84742-760-1 (ISBN)
Description
Personalisation - the idea that public services should be tailored to the individual, with budgets devolved to the service user or frontline staff - is increasingly seen as the future of the welfare state. This book focuses on how personalisation evolved as a policy narrative and has mobilised such wide-ranging political support. It will be a valuable resource for undergraduate and postgraduate students in public policy and social policy and for researchers and practitioners working in related fields.
Reviews / Votes
"Catherine Needham's thoughtful and nuanced analysis of personalisation makes this essential reading for students of social policy. This accessible and scholarly book also makes a major contribution to the policy analysis literature." Marian Barnes, University of Brighton "Catherine Needham is one of the leading researchers into the personalisation agenda across diverse areas of the welfare state. This book is well researched, well written, accessible and highly topical - it's essential reading for anyone interesting in the reform of public services." Jon Glasby, Professor of Health and Social Care, University of BirminghamMore details
Edition
First Edition
Language
English
Place of publication
Bristol
United Kingdom
Publishing group
Bristol University Press
Target group
College/higher education
Illustrations
Not illustrated
Dimensions
Height: 240 mm
Width: 161 mm
Thickness: 16 mm
Weight
493 gr
ISBN-13
978-1-84742-760-1 (9781847427601)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Other editions
Additional editions
Book
07/2011
1st Edition
Policy Press
€44.70
Shipment within 15-20 days
E-Book
07/2011
1st Edition
Policy Press
€116.09
Available for download
Person
Catherine Needham is Senior Lecturer in the School of Politics and International Relations at Queen Mary, University of London. She has written extensively on public service reform.
Content
Personalisation as narrative; Paternalism, consumerism and personalisation; Personalised public services; Policy translation: how personalisation spreads; Commissioning personalised services; Personalising the front-line; Personalisation, citizenship and the state; Conclusion.