BTEC First Business: Answer Guide Level 2

Business purposes 1 The purpose and ownership of usiness 2 The business context in which organisations operate Business organisations 3 Setting business aims and objectives 4 The main functional areas in business organisations Financial forecasting for business 5 Costs, revenue and profit in a business 6 Break-even analysis 7 Cash flow forecast People in organisations 8 Job roles and functions in organisations 9 Documentation for specific job roles 10 Preparing for employment and planning career development Verbal and non-verbal communication in business contexts 11 Using non-verbal communication skills 12 The purpose of verbal communication in business 13 Using verbal communications in business contexts Business communication through documentation 14 Purpose of written communication in business contexts 15 Completing and using business documents 16 The importance of different methods of communication for different audiences Training and employment in business 17 The rights and responsibilities of the employer and the employee 18 Motivating employees 19 The importance of training and review Personal selling in business 20 Understand the role of sales staff 21 Demonstrate personal selling skills and processes Customer relations in business 22 Customer service provided in business 23 Developing skills in customer service 24 Providing consistent and reliable customer service to create customer satisfaction 25 Monitoring and evaluating customer service Business online 26 Understanding online business activities 27 Issues related to business online 28 Creating a web presence for a stated business need 29 Understanding the impact of an online presence Exploring business enterprise 30 Preparing for business 31 Influences upon prepation 32 Starting a business The marketing plan 33 Marketing concepts used by business 34 Planning marketing and promotion