Introduction to Operations Management

PART 1: PRODUCTION AND OPERATIONS IN CONTEXT.
1. The Scope of Operations Management.
2. Operations Management in the Organisational Context.
3. Technology and Operations Management.
4. Planning and Control.
5. Organising and Staffing for Operations.
6. Studying Work. PART 2: LOCATION AND LAYOUT.
7. Facility Location.
8. Facility Layout: Manufacture and Isolated Service.
9. Facility Layout: Personal and Self Service.
10. Maintenance.
PART 3: OPERATIONS PLANNING AND CONTROL.
11. Capacity Management.
12. Scheduling.
13. Supply Chain Management.
14. Project Management.
PART 4: QUALITY AND OPERATIONS IMPROVEMENT.
15. Control of Processes and Inventories.
16. Quality Management.
17. Investigating and Controlling Quality.