Exceeding Customer Expectations
Find Out What Your Customers Want - and Give Them Even More
Published on 1. February 2000
Book
Paperback/Softback
208 pages
978-1-85703-564-3 (ISBN)
Description
Provides a practical and workable method for instituting long-term exceptional customer care. The book provides a definition of what constitutes customer service and gives a method which applies to situations of all sizes and types, from retail and hi tech to non-profit-making organizations.
More details
Language
English
Place of publication
London
United Kingdom
Publishing group
Little, Brown Book Group
Target group
Professional and scholarly
Illustrations
Ill.
Dimensions
Height: 234 mm
Width: 153 mm
Weight
385 gr
ISBN-13
978-1-85703-564-3 (9781857035643)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Other editions
New editions
Susan Antoinette Nash | Derek Nash
Deliver Outstanding Customer Service
Gain and Retain Customers and Stay Ahead of the Competition
Book
05/2002
2nd Edition
How To Books Ltd
€32.39
Shipment within 3-4 weeks
Content
Understanding customer services; exceeding customer expectations; customer service strategy; hiring the right people; devel0oping personal service skills; managing customer interaction; implementing effective processes; dealing with customer complaints; instituting continuous improvement processes; helping managers become leaders; delighting the customer.