
Managing Services
Cambridge University Press
Published on 27. October 2005
Book
Paperback/Softback
378 pages
978-0-521-60651-6 (ISBN)
Description
The rapid increase in global services during the last few decades is without doubt one of the most challenging social, cultural, political, and especially economic, forces of our time. Services have supplanted agriculture, manufacturing and resources, as the primary source of international competitive advantage in many countries, providing wealth, employment, and almost unlimited future opportunities for growth, whether in traditional or more innovative forms. This book explores the strategic management of services through an Integrated Services Management Model which links operational, marketing, financial and human resource management functions, within a broad and diverse collection of international, regional, and local service contexts. It contains numerous case examples, student projects and exercises, designed to illustrate common problems and innovative approaches, with a particular focus on the Asia Pacific and Australasian regions.
Reviews / Votes
'... very timely for students, researchers, academics, managers and policy-makers alike ... contains a myriad of valuable resources and information.' Development Policy ReviewMore details
Language
English
Place of publication
Cambridge
United Kingdom
Target group
Professional and scholarly
Product notice
Paperback (trade)
Illustrations
34 Tables, unspecified
Dimensions
Height: 254 mm
Width: 178 mm
Thickness: 20 mm
Weight
710 gr
ISBN-13
978-0-521-60651-6 (9780521606516)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Other editions
Additional editions

Alan Nankervis | Yuki Miyamoto | Ruth Taylor
Managing Services
E-Book
10/2005
1st Edition
Cambridge University Press
€57.49
Available for download
Persons
Author
Curtin University of Technology, Perth
Curtin University of Technology, Perth
Curtin University of Technology, Perth
Curtin University of Technology, Perth
Content
1. Services and their management Alan Nankervis; 2. The services environment Werner Soontiens; 3. Stakeholders and their influences in services Cecil Pearson; 4. Managing strategy in services John Milton-Smith; 5. Marketing management in services Tadayuki Miyamoto; 6. Operations management in services Ruth Taylor; 7. Financial management in services Subramaniam Ananthram; 8. Human resource management in services Alan Nankervis; 9. From managing 'service' to integrated services management Samir Chatterjee and Richard Grainger.