Business Process Redesign: inside the Public Sector

In this text executives, managers and consultants involved in implementing BPR programmes, recount their experiences of working on a reengineering project. The accounts are detailed and describe the motivation of the key team members, the benchmarks used, the key drivers behind the programmes, and how they gained and sustained executive commitment. The book also examines the issue of career development after reengineering. For those considering, or about to implement a BPR programme, this should be useful reading.