Personal Effectiveness

Introduction - explaining the new personal competency model; building teams; showing sensitivity to others; building relationships; encouraging others; evaluating capability; feedback for improved performance; using power and authority; managing and obtaining commitment; setting objectives; checking individuals' commitment; promoting morale and productivity; protecting the work of others; resolving conflict or resistance. Communicating and presentation; personal and presentation styles; communication aids; presenting difficult ideas and problems; responding to feedback. Promoting an ethical perspective; legislation and professional codes; integrity and fairness; identifying and raising ethical concerns; resolving ethical dilemmas; avoiding non-ethical behaviour. focusing on results; planning and prioritising objectives; maintaining a focus on objectives; tackling problems and opportunities; best use of time and resources; dealing with complex situations; identifying critical success factors; concern for excellence; using change as an opportunity for improvement; establishing and communicating expectations of high performance; setting demanding goals for yourself and others; monitoring work in progress against plans. developing and using contacts; strategies for influencing others; presenting yourself positively; understanding and influencing culture. Developing information channels and networks; information networks; free exchange of information; existing sources; seeking information from multiple sources. Self confidence and personal drive; taking a lead; taking personal responsibility; saying 'no' to unreasonable requests; stating your own position and views clearly; maintaining your beliefs, commitment and effort. Managing self/managing stress; performing consistently; reducing that causes of stress; remaining calm in difficult situations; handling others' emotions; managing personal learning and development seeking feedback to identify your strength and weakness; learning from mistakes; coping with change. Taking a strategic perspective; understanding the organisation and its environment; defining your vision of the future; relating goals and actions to the strategic aims of the organisation; achieving longer term aims. Thinking and making decisions; analyzing; conceptualising; building a picture from restricted or incomplete data; judgement and decision making; balancing intuition and logic; focusing on facts, problems and solutions when handling an emotional situation. Conclusions - using the new personal competency model for your continuing professional development (CPD).