
Guide to Team Communication
Pearson (Publisher)
Published on 28. September 2006
Book
Paperback/Softback
120 pages
978-0-13-144959-6 (ISBN)
More details
Language
English
Place of publication
United States
Publishing group
Pearson Education (US)
Target group
College/higher education
Dimensions
Height: 203 mm
Width: 140 mm
ISBN-13
978-0-13-144959-6 (9780131449596)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Content
PART I. GETTING STARTED
I. CREATING A TEAM
1. Deciding when to team
2. Selecting team participants
3. Choosing a leadership model
4. Understanding task vs. process functions
II. TEAM AGREEMENTS: TASKS
1. Defining your goals
2. Choosing a decision-making model
3. Agreeing about time
4. Orchestrating roles
III. TEAM AGREEMENTS: PROCESS
1. Discussing unproductive behaviors
2. Understanding team differences and diversity
3. Discussing conflict styles
4. Establishing ground rules
PART II: WORKING TOGETHER: DISCUSSION SKILLS FOR EVERYONE
IV. LISTENING SKILLS
1. What you think
2. What you say
3. How you look and sound
V. SPEAKING SKILLS
1. Creative discussion
2. Critical discussion
3. Techniques for healthy debate
4. Formats for group discussion
PART III: TEAM SKILLS FOR SPECIFIC ROLES
VI. TASK SKILLS FOR THE FACILITATOR
1. Setting the agenda
2. Starting the meeting
3. Dealing with groupthink
4. Making decisions
5. Ending/following up
VII. PROCESS SKILLS FOR THE FACILITATOR
1. Starting the meeting
2. Getting them to talk
3. Dealing with unproductive behaviors
VIII. SKILLS FOR THE SCRIBE
1. Consider the benefits.
2. Plan in advance.
3. Record effectively during the meeting.
4. Follow up after the meeting.