Guide to Team Communication

PART I. GETTING STARTED



I. CREATING A TEAM

1. Deciding when to team

2. Selecting team participants

3. Choosing a leadership model

4. Understanding task vs. process functions



II. TEAM AGREEMENTS: TASKS

1. Defining your goals

2. Choosing a decision-making model

3. Agreeing about time

4. Orchestrating roles



III. TEAM AGREEMENTS: PROCESS

1. Discussing unproductive behaviors

2. Understanding team differences and diversity

3. Discussing conflict styles

4. Establishing ground rules



PART II: WORKING TOGETHER: DISCUSSION SKILLS FOR EVERYONE



IV. LISTENING SKILLS

1. What you think

2. What you say

3. How you look and sound



V. SPEAKING SKILLS

1. Creative discussion

2. Critical discussion

3. Techniques for healthy debate

4. Formats for group discussion



PART III: TEAM SKILLS FOR SPECIFIC ROLES



VI. TASK SKILLS FOR THE FACILITATOR

1. Setting the agenda

2. Starting the meeting

3. Dealing with groupthink

4. Making decisions

5. Ending/following up



VII. PROCESS SKILLS FOR THE FACILITATOR

1. Starting the meeting

2. Getting them to talk

3. Dealing with unproductive behaviors



VIII. SKILLS FOR THE SCRIBE

1. Consider the benefits.

2. Plan in advance.

3. Record effectively during the meeting.

4. Follow up after the meeting.